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Entry LevelFull-time
Salary Range
$10,200 - $13,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The L2 Tech Support team provides technical assistance to multiple Support and Engineering teams, both internal and external. The team supports technical issues for various partners including Passengers, Drivers, Merchants, and other partners.
Key Responsibilities
- →Provide technical support to customer issues and other complex and escalated issues
- →Provide troubleshooting and technical support through Jira, messenger, other Web-based tools and email
- →Guide communication between customers, Support teams and Engineering teams
- →Collaborate with other teams and experts whenever required to solve complex technical issues
- →Support product and feature launches by collaborating with business operations and engineering teams
- →Troubleshoot and resolve technical issues, ensuring minimal disruption to partners
- →Enhance system reliability, stability, and scalability in partnership with engineering teams
- →Lead outage calls, and driving issue resolution to minimise user impact
- →Document and share operational, maintenance, and troubleshooting procedures across teams
Requirements
- ✓Provide technical support to customer issues and other complex and escalated issues
- ✓Provide troubleshooting and technical support through Jira, messenger, other Web-based tools and email
- ✓Guide communication between customers, Support teams and Engineering teams
- ✓Collaborate with other teams and experts whenever required to solve complex technical issues
