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SeniorFull-time
Salary Range
$67,626 - $91,494 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Salesforce Operations Lead to join our Sales Excellence team at Grab. This role focuses on shaping and improving Salesforce tools and strategies to meet business needs, driving operational excellence across diverse use cases.
Key Responsibilities
- →Define, communicate, and oversee the long-term vision and strategy for the Sales Operations System team
- →Lead all phases of Salesforce projects, including requirements gathering, solution design, and successful implementations
- →Manage governance and access protocols for Salesforce, implement standard operating procedures (SOPs), and conduct training sessions
- →Optimize Salesforce workflows, troubleshoot system issues, ensure strong account hierarchy design, and maintain high data integrity
- →Drive automation initiatives and integrate external tools like PowerBI and ticketing systems
- →Create and manage Salesforce reports, such as revenue dashboards, performance forecasts, and insights
- →Collaborate with Sales leadership to align system projects with strategic goals
Requirements
- ✓Proven experience leading Salesforce projects and driving operational excellence
- ✓Strong understanding of CRM systems, data integrity, and workflow optimization
- ✓Experience with automation initiatives and integration of external tools
- ✓Ability to translate business requirements into actionable solutions
- ✓Excellent leadership and collaboration skills to work with cross-functional teams
