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SeniorFull-time
Salary Range
$67,626 - $91,494 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
You will lead the strategy, design, and execution of Salesforce and Sales CRM initiatives at Grab, partnering with Sales leadership, Product, and Tech teams to shape our lead-to-cash roadmap.
Key Responsibilities
- →Lead a team of 3-5 Sales Operations Systems specialists, managing their day-to-day work and professional growth
- →Design and document the end-to-end lead-to-cash process across all verticals, mapping workflows and integration points
- →Build and maintain a 12-18 month Salesforce roadmap, presenting quarterly updates to Sales leadership
- →Gather requirements from Sales, Product, and Tech teams and translate them into Salesforce specifications
- →Facilitate monthly requirement workshops with stakeholders, documenting decisions and tracking action items
- →Create and maintain governance documentation including data quality standards and user access protocols
- →Serve as the primary contact for all Salesforce initiatives, managing project status and escalating blockers
Requirements
- ✓Proven experience leading Salesforce implementations and managing Sales CRM initiatives
- ✓Strong understanding of lead-to-cash processes and integration between Salesforce and adjacent systems
- ✓Experience building and presenting technology roadmaps to leadership
- ✓Ability to translate business requirements into technical specifications and user stories
- ✓Experience facilitating stakeholder workshops and managing project governance
- ✓Strong communication and leadership skills to manage a team and coordinate cross-functional initiatives
