Contracts and Legal Systems Operations Manager | Canada | Remote at Grafanalabs

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Grafana Labs is seeking a Contracts and Legal Systems Operations Manager to join our dedicated, collaborative, and fast-growing legal team. This is a highly cross-functional individual contributor role with significant ownership and no direct people management responsibilities. The primary responsibility of the Contracts and Legal Systems Operations Manager will be to support commercial contract negotiations and contracting processes, while optimizing CLM and CRM integrations. The successful candidate will be an organized, detail-oriented, and analytical thinker who embraces a business-oriented approach and is excited to help with a wide range of legal projects. The successful candidate will have the ability to think strategically and establish trusted partner relationships with the legal team and internal clients across Grafana Labs. What You’ll Be Doing: Commercial & Procurement Contract Support • Assist in the negotiation of Non-Disclosure Agreements, Master Service Agreements, and various vendor agreements as needed. • Support the contracting process throughout the entire contract lifecycle from initial request to execution. • Support the improvement of playbooks and form templates. • Provide great client service and have the ability to escalate appropriately where required. Contract Lifecycle Management (CLM) Support • Oversee and manage commercial tickets within the CLM system. • Review executed commercial agreements to verify accurate metadata capture and ensure proper filing within the CLM system. • Maintain and update contract workflows as needed to reflect evolving business and legal requirements. • Lead and support initiatives to enhance contract workflows, driving efficiency, scalability, and process improvements. Salesforce (CRM) Support • Manage and optimize the integration between CLM system and Salesforce. • Partner with Legal Ops Senior Manager and Salesforce Administrators to identify, prioritize, and implement system enhancements and integration improvements. • Oversee and monitor the migration of commercial agreements into the CLM system via Salesforce integration. • Develop, generate, and maintain reports to support contract tracking, pipeline visibility, and legal team performance metrics. • Enhance and maintain Legal Ops dashboard in Salesforce, ensuring data integrity and delivering insights to Legal Ops Senior Manager. What Makes You a Great Fit: • Located in North America. • Hold a bachelor's degree or equivalent. • A professional with 4+ years of working with CLM and CRM systems, contract management, legal support and operations, or equivalent experience. • Experienced in reviewing, drafting, and negotiating standard commercial contracts (SaaS experience is a plus), as well as system integrations. • An excellent communicator and able to partner well with colleagues on the deal operations, legal, and procurement teams. • Experienced with high growth private companies. • Interested in working for a dynamic and agile technology business and excited to be part of a growing team. • Organized and efficient with your time and tasks. • Someone with a good sense of humor who enjoys collaborating with colleagues and working in a fast-paced, evolving environment. Compensation & Rewards: In the United States, the OTE (On-Target Earnings) compensation range for this role is $123,000 - $147,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. • Transparent Communication – Expect open decision-making and regular company-wide updates. • Innovation-Driven – Autonomy and support to ship great work and try new things. • Open Source Roots – Built on community-driven values that shape how we work. • Empowered Teams – High trust, low ego culture that values outcomes over optics. • Career Growth Pathways – Defined opportunities to grow and develop your career. • Approachable Leadership – Transparent execs who are involved, visible, and human. • Passionate People – Join a team of smart, supportive folks who care deeply about what they do. • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.