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ManagerFull-timeRustReactGoAI
Salary Range
$71,400 - $96,600 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Workplace Operations Manager to join our Workplace Experience team at Superhuman. This role focuses on overseeing the operational performance of our Berlin Hub, ensuring the space runs safely, efficiently, and reliably as our team continues to grow.
Key Responsibilities
- →Manage all facility operations for the Berlin Hub, including building systems (HVAC, electrical, plumbing), preventative maintenance programs, and reactive repairs.
- →Own vendor relationships end-to-end, including contract negotiation, SLA tracking, performance management, and cost optimization.
- →Work closely with the landlord and property management teams to ensure smooth daily building operations and resolve infrastructure issues.
- →Ensure compliance with German occupational health, fire safety, and workplace regulations. Coordinate inspections, documentation, drills, and workplace readiness.
- →Support emergency response planning and business continuity efforts in partnership with Global Security and IT.
- →Partner with Workplace Experience and Real Estate teams to support seating strategy, capacity planning, and space optimization.
- →Support workplace sustainability efforts, including energy efficiency, waste reduction, and responsible procurement practices.
- →Oversee operational reporting, including energy consumption, maintenance costs, space utilization, and workplace KPIs.
- →Develop operational processes, documentation, and reporting structures that support long-term workplace growth in Berlin.
- →Collaborate with IT, Security, Finance, Legal, and People teams to ensure a reliable and well-run workplace.
Requirements
- ✓5+ years of workplace operations, facilities management, or technical building operations experience.
- ✓Experience supporting operations in a large or growing office environment.
- ✓Strong knowledge of vendor management, facilities systems, and preventative maintenance programs.
- ✓Familiarity with workplace safety, regulatory compliance, and building operations in Germany.
- ✓Strong organizational and problem-solving skills with a proactive approach to operational improvements.
- ✓Ability to balance operational reliability with a people-centered workplace experience.
- ✓Strong communication skills and ability to collaborate with internal teams, vendors, and building partners.
- ✓Experience working with workplace management systems, ticketing tools, or facilities platforms is a plus.
- ✓A mindset of ownership and continuous improvement in workplace operations.
- ✓Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
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