Loading...
Mid LevelFull-timeCI/CDGit
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer to join Graphite, a company defining the future of code review and high-quality software development. This role involves providing first-line support, technical debugging, and knowledge building to ensure smooth operations.
Key Responsibilities
- →Provide first-line support by triaging and resolving customer tickets from various channels
- →Investigate customer issues using tools like Datadog, Pylon, Linear, and in-house dashboards
- →Create and maintain internal troubleshooting guides and external documentation
- →Collaborate cross-functionally with engineering, sales, and product teams
- →Build integrations and refine support workflows to improve processes
Requirements
- ✓Previous experience in technical support for software engineers or developer tools
- ✓Ability to quickly identify whether an issue is user error, a bug, or a configuration problem
- ✓Self-directed, curious, and willing to dig into unfamiliar technical concepts
- ✓Strong communication skills to explain complex technical concepts to both technical and non-technical audiences
Free to sign up. Takes 30 seconds.
About Graphite
Graphite is a leading provider of digital solutions focused on enhancing productivity and collaboration within the workplace. Operating at the intersection of technology and business efficiency, the company specializes in creating tools that streamline workflows and provide actionable insights. While the exact founding date and location are not specified, Graphite has established itself as a trusted name in the productivity software industry, catering to businesses of all sizes that seek to optimize their operations through innovative technology. The company’s flagship offerings include advanced monitoring and analytics platforms designed to track team performance, identify bottlenecks, and improve overall productivity. Key features of these solutions include real-time data visualization, customizable dashboards, and integrations with popular business tools. Graphite primarily targets mid-sized to enterprise-level organizations, particularly those in tech, finance, and professional services, where efficiency and data-driven decision-making are critical. Their products are engineered to be user-friendly yet powerful, ensuring that teams can quickly adapt to new workflows without extensive training. Graphite has distinguished itself through its commitment to data accuracy and actionable insights, setting it apart from competitors in the productivity software space. The company’s solutions have been recognized for their ability to drive measurable improvements in team performance and operational efficiency. By focusing on transparency and simplicity, Graphite has built a reputation as a reliable partner for organizations looking to transform their workflows and achieve sustainable growth.
