Manager, Product Operations at Greenhouse

Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is seeking a Manager of Product Operations to design and run the operating system for our R&D organization. This hands-on role is a strategic partner to the CPO and CTO. In this AI‑forward role you will modernize how we build products, driving the R&D operating rhythm, executive communications, and driving alignment across the Engineering, Product, and Design leadership. In this AI‑forward role, you will ensure efficiency across the Product Lifecycle (PDLC), manage and coach R&D teams on key product tools, and provide essential data and enablement support to the Product Management, Design, Engineering, and Customer Experience teams, ensuring predictable execution, internal clarity and high-quality outcomes. Who will love this job • A multiplier – You thrive on making the CPO and CTO more effective. You are a "force multiplier" who can translate high-level vision into operational reality, ensuring the leadership team's intent is felt throughout the entire R&D organization. • A strategic architect – You enjoy designing the "operating system" of a large organization. You don’t just follow a process; you build and support the rhythms—from All-Hands to Quarterly Business Reviews—that drive clarity, accountability, and high-velocity decision-making. • An AI‑forward operator – You see AI as a core ingredient in how modern product organizations run. You use AI to accelerate planning, documentation, execution tracking, and reporting — and you help others do the same. • A diplomat – You are an expert at navigating complex organizational dynamics, drive alignment across Engineering, Product, and Design, acting as a trusted proxy for leadership and a neutral bridge between functions. • A master of narrative – You are a world-class communicator who can synthesize complex technical and product data into compelling stories. Whether it's a Board deck, a company-wide memo, or an All-Hands presentation, you ensure the R&D strategy is understood and inspiring. • A change evangelist – You inspire people to adopt new tools and processes. You design training, feedback loops, and incentives that turn new ways of working into durable habits. What you’ll do Strategic Leadership & Executive Operations • R&D Operating Rhythm: Design and lead the "Heartbeat" of the organization, including All-Hands, Monthly Business Reviews (MBRs), and Leadership Offsites. Ensure these forums move from "status reporting" to "strategic decision-making." • Executive Proxy: Act as a confidential sounding board and proxy for the CPO/CTO, attending meetings on their behalf and ensuring their strategic intent is understood and executed. • Decision Framing: Prepare clear options, tradeoffs, and recommendations for Product and R&D leadership decisions. Execution Accountability: Drive follow-through on executive decisions by translating them into clear actions, owners, and success metrics. • Strategic Planning: Lead the annual and quarterly planning cycles (Headcount, Budget, OKRs) in partnership with Finance and HR to ensure R&D resources are mapped to the highest-priority bets. • Special Projects: Lead high-impact, cross-functional initiatives that fall outside the standard product roadmap (e.g., organizational design, M&A integration, or culture-building programs). Process & System Management • Modernize and standardize the Product Development Lifecycle (PDLC) across R&D, embedding AI into key workflows (e.g., AI‑assisted discovery, requirements writing, risk surfacing, and status summaries) to increase team velocity and predictability. Identify operational friction points and inconsistencies, escalating necessary process adjustments to Product leadership. • Strategic Alignment Support: Support the enforcement of governance checkpoints and assist Product Managers in ensuring their roadmaps and feature development efforts are clearly mapped to the 3 Strategic Product Pillars. • Own and govern the R&D product tech stack (e.g., Jira, Jira Product Discovery, Amplitude), defining schemas, workflows, taxonomies, and governance that ensure clean, consistent data and unlock AI‑assisted insights and automation. • Establish disciplined operational protocols for how teams use tools — from backlog hygiene to instrumentation — so data is trustworthy and can be reused across planning, reporting, and analysis. • Operationalize Data-Driven Product Culture: Manage the day-to-day data collection, reporting, and training programs related to product analytics tools (Amplitude). This includes managing the process for intake and synthesis of qualitative user research (in partnership with Design and Product teams) and feedback data to ensure insights are easily accessible for product discovery. Support the vision for a product org that turns user behavior insights into action. • Manage and mentor a Product Operations Specialist, setting clear goals, providing continuous feedback, and fostering their professional growth. • Performance & Metrics Management: Ensure teams consistently execute the operational cadence of collecting, aggregating, and visualizing Product OKRs and KPIs, ensuring timely and accurate reporting for the leadership team. • Own the operational budget for the R&D organization and define the multi-year Product tech stack strategy, influencing the Engineering tech stack for seamless integration. • Voice of Customer / Customer Feedback Programs: Collaboration on execution of customer engagement programs (e.g., Beta programs, Virtual Advisory Meetings, Community engagement, UserVoice, etc.) and inform best practices for the documentation, analysis, and action planning of feature validation and enhancements. • Risk and Audit Monitoring: Monitor and track key product risks (e.g., EOL dates, migration dependencies), maintaining a central log and escalating critical issues to the leadership team • Product Management Enablement: Develop, coordinate, and deliver internal education and training materials to improve product management skill sets across Product, Design, and Customer Experience teams. Execution & Enablement • Operating Rhythm Coordination: Coordinate and facilitate the established cross-functional operating rhythm, ensuring meetings (planning, collaboration sessions) are scheduled, run efficiently, and decisions are clearly documented. • Product Knowledge Management: Own and maintain the central repository of product documents (e.g., PRDs, specs, user research findings, strategic decisions) to ensure Product Managers and cross-functional partners have a single, easily searchable source of truth. • Roadmap Communication: Work closely with Product Marketing to manage the internal distribution of the roadmap and assist in preparing external roadmap communications for customers (where relevant). • Internal GTM Readiness: Manage the internal enablement process for all new feature availability, ensuring GTM teams (Sales, Support, Customer Success) have necessary training materials and documentation. • Customer Release Coordination: Collaborate with the Product Marketing and Content Design teams to coordinate and execute the monthly customer release process, including managing the creation and distribution of customer-facing release notes. Partner closely with Engineering to align on release timing and freeze dates, ensure risks or blockers are clearly communicated across teams, and maintain a consistent, predictable release cadence. • Executive Support: Support Product Executives by preparing presentations, collecting performance data, and assisting with strategic documentation (e.g., Board meeting materials, QBR decks). You should have • Minimum 5+ years of operational experience in Program Management, Project Management, or a dedicated Product Operations role, ideally within a SaaS environment. • Proven experience as an administrator or power user of Jira (or similar product development tools), including managing workflows, screens, and custom fields. • Proven experience modernizing operational workflows with AI — for example, using AI to accelerate planning, documentation, analytics, or reporting in a product or engineering context. • Strong familiarity with product analytics tools (e.g., Jira, Jira Product Discovery, Amplitude) and experience generating reports and dashboards based on user behavior data. • Excellent organizational and process management skills with an ability to manage multiple concurrent initiatives. • Demonstrated ability to drive operational consistency and communicate process changes effectively across various internal teams; you know how to earn trust, handle resistance, and turn pilots into durable ways of working. • Proven experience partnering with senior leaders to design and run operating rhythms, planning cycles, and executive reviews. • Track record of strong collaboration with customers and internal stakeholders. • Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply Applicants must be currently authorized to work in the United States on a full-time basis. If you are based in California, we encourage you to read this important information for California residents linked here. The national pay range for this role is $145,000 - $187,355. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 14 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure, and exempt employees have flexible paid time off (PTO). The anticipated closing date for this role is May 11, 2026. Who we are At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row. – Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. 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