Junior VIP Account Manager at Growetalents

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market. Perfect for those who aim to: • Build and maintain strong relationships with assigned players, ensuring regular communication and a personalized approach to each user; • Execute engagement strategies to increase activity, deposits, and retention, following defined VIP and CRM initiatives; • Deliver weekly campaigns, bonuses, and offers tailored to user behavior, ensuring proper follow-up and performance tracking; • Manage a portfolio of users, monitoring activity, identifying risks (churn, inactivity), and taking proactive actions to reactivate and retain players; • Track key metrics such as deposits, NGR, activity, and retention within their portfolio, ensuring alignment with team targets; • Provide a high-quality, responsive, and personalized experience across all communication channels (WhatsApp, calls, email); • Work closely with CRM, Customer Support, and Marketing teams to ensure alignment on campaigns, offers, and user experience; • Share player insights, trends, and feedback to support strategy improvements and identify new opportunities; • Ensure accurate execution of processes, timely follow-ups, and proper use of internal tools and systems. Experience you’ll need to bring: • Advanced proficiency in English (written and spoken); • At least 3-4 years of experience in client-facing roles such as Account Management, Customer Success, CRM, or Sales; • Proven experience in client relationship management, with the ability to build trust, drive engagement, and deliver a personalized customer experience; • Exposure to working with performance metrics (e.g., revenue, retention, activity), with a solid understanding of how to manage and improve them; • Experience in fast-paced, target-driven environments, managing a portfolio of clients or accounts; • Experience or strong ability in cross-selling and identifying revenue opportunities; • Strong communication skills, with experience engaging clients through multiple channels (calls, messaging apps, email). It's a perfect match if you have those personal features: • Strong sense of ownership and accountability, with a proactive approach to challenges and opportunities; • Strong sales, negotiation, and communication skills; • Positive attitude and high energy, bringing motivation and enthusiasm to both client interactions and team dynamics; • Social and relationship-driven, with the ability to build strong connections and engage effectively with clients; • Proactive mindset, with the ability to anticipate client needs and take initiative; • Creative and out-of-the-box thinking to solve problems and enhance user engagement; • Highly competitive mindset, with a strong drive to achieve and exceed targets. Our clients offer competitive benefits to support your professional and personal growth, including: • Health & Wellness Focus; • Global Medical Coverage; • Growth Opportunities; • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); • Performance-Driven Rewards; • Dynamic Work Environment; Apply, and let your growth journey begin.