Technical Support Agent at Growetalents

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: • Work closely with business units and technical teams to clarify requests and track task progress; • Monitor Grafana boards to assess system performance and detect potential issues; • Leverage OpenSearch/Elastic Search for diagnosing and conducting root cause analysis of incidents; • Record incidents in JSM/Jira in compliance with established workflows; • Handle support tickets, ensuring they are updated regularly and resolved promptly; • Escalate incidents when required, adhering to internal protocols; • Draft and deliver notifications about scheduled or unscheduled technical activities. Experience you'll need to bring: • Solid knowledge and experience with OpenSearch/Elastic Search and Grafana; • Proficiency in Atlassian Jira (ticket management); • Experience with PagerDuty or similar systems; • Familiarity with Rancher; • Understanding the process of logging, managing, and resolving incidents; • Understanding of the escalation procedures process; • Excellent level of English (verbal and written) - at least B2 level. It's a perfect match if you have those personal features: • Resilience under high-pressure conditions; • Teamwork skills with the ability to work independently within their area of responsibility; • High level of communication; • Analytical thinking and a proactive approach to problem-solving. Our clients offer competitive benefits to support your professional and personal growth, including: • Health & Wellness Focus; • Global Medical Coverage; • Growth Opportunities; • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); • Performance-Driven Rewards; • Dynamic Work Environment. Apply, and let your growth journey begin.