VIP Account Manager - Bulgarian Speaker at Growetalents

Our client is an international online gaming company focused on delivering engaging and innovative gaming experiences, leveraging modern technologies to provide high-quality products and services for a global audience. Perfect for those who aim to: • Establish and own relationships with high-value (VIP) users, delivering a personalised, high-touch experience; • Act as the primary point of contact for VIP customers, ensuring fast, clear, and effective communication; • Drive retention and loyalty through tailored offers, promotions, and engagement strategies; • Understand player behaviour, preferences, and gaming habits to anticipate needs and increase player lifetime value; • Monitor VIP activity, identify trends, and proactively act on opportunities and risks; • Resolve issues quickly and effectively, coordinating with internal teams to ensure seamless support; • Collaborate with CRM, BI & Analytics, Product, and Customer Support teams to optimise VIP experience and strategy; • Ensure all interactions comply with regulatory requirements and internal policies; • Track and deliver against KPIs (retention, LTV, activity, satisfaction). Experience you’ll need to bring: • Experience in Account Management, VIP Management, or Customer Relationship roles, preferably in iGaming; • Strong understanding of VIP player behaviour, retention strategies, and lifecycle management; • Good understanding of iGaming KPIs and terminology; • Analytical mindset — ability to interpret data and act on insights; • Experience using CRM and communication tools; • Strong communication and relationship-building skills; • Ability to manage multiple VIP clients simultaneously; • Fluent English and Bulgarian/Serbian (spoken and written). It's a perfect match if you have those personal features: • Excellent negotiation and sales skills; • Customer-centric mindset; • High attention to detail; • Proactive approach; • Ability to work in a fast-paced environment.