Sr. Product Manager, Retention at Gruns

We're so happy you're here! Thank you for checking our job out and we hope to have the chance to meet you in our interview process! About the role We’re looking for a Sr. Product Manager, Retention to own and evolve the systems that power our direct-to-consumer subscriber experience at Grüns. This role will serve as the primary owner of our subscription platform and the broader subscriber experience across our ecosystem. The goal is simple but ambitious: make subscribing to Grüns the most compelling way to engage with our brand — delivering a premium, membership-like experience that goes far beyond convenience or discounts. You will lead the strategy, experimentation, and day-to-day optimization of subscription touchpoints, including cancellation flows, subscriber perks, portal experiences, and rewards. This role will also play a key role in shaping and building our loyalty and rewards program so that it works seamlessly with subscriptions to drive engagement, repeat purchase, and long-term customer value. Reporting into our Director of Retention & Lifecycle - this is a highly cross-functional role that partners closely with Retention, Ecommerce, CX, Product, and Engineering teams. This role is part of our remote HQ! We have a fully remote, high-trust work environment - and also come together on a biannual basis for amazing off-sites where we can connect IRL. In this role, you will: • Own the strategy, optimization, and day-to-day management of our subscription platform (SKIO), including subscriber flows, cancellation experiences, LTO setups, and subscriber management features • Continuously improve the subscriber experience across the account portal and subscription lifecycle, identifying friction points and opportunities to increase retention and satisfaction • Develop and help launch a differentiated loyalty and rewards program that complements the subscription experience and strengthens long-term customer engagement • Design and test subscriber benefits including milestone rewards, exclusive perks, wellness partnerships, and other membership-style incentives • Partner with Ecommerce and Lifecycle teams to build and execute a testing roadmap across subscriber and loyalty touchpoints • Optimize cancellation and save strategies to improve save rate while protecting long-term customer value • Help define how loyalty, rewards, and subscription work together to create a cohesive membership-style value proposition • Analyze subscriber and loyalty behavior using cohort analysis, repeat purchase patterns, and LTV insights to inform future improvements • Serve as the internal subject matter expert on subscription performance, subscriber economics, and loyalty engagement • Collaborate with technical and product partners to implement complex subscriber flows and logic within SKIO • Help shape the long-term vision for a unified subscription and rewards experience across the Usnacks ecosyste We're looking for someone who: • Has 5–8+ years of experience in subscription growth, retention, lifecycle, loyalty, or monetization roles • Has direct experience operating subscription platforms such as SKIO, Recharge, or similar tools • Is comfortable configuring and managing complex subscriber flows inside subscription platforms • Has experience launching or managing loyalty or rewards programs that drive incremental engagement or repeat purchase • Brings a strong analytical mindset and experience working with cohort analysis, retention metrics, and LTV modeling • Has experience improving subscription retention, cancellation flows, or subscriber engagement • Is comfortable operating cross-functionally across ecommerce, lifecycle marketing, CX, and product teams • Understands the economics of subscription businesses and how retention programs influence long-term growth Approach to the role: • You think about subscriptions like a product, not just a marketing channel. • You see loyalty as part of a broader membership experience rather than a standalone program. • You are highly strategic but deeply execution-oriented, able to translate ideas into experiments, flows, and improvements. • You are obsessed with understanding customer behavior and what truly drives retention and engagement. • You are comfortable navigating complex systems and problem-solving within software platforms. • You think commercially and understand the impact retention programs have on LTV and margin. • You are collaborative, proactive, and confident operating in ambiguous environments. To Apply: Please enter your info and share a bit about yourself with us below. We ask that you do not use Chat GPT or similar tools to answer these questions, as it is our hope to genuinely get to know you and the way you communicate and think! We do love integrating these tools into our work though, and you’ll hear plenty more about that if you join us. Compensation & Benefits: At Grüns, we're committed to providing a competitive total compensation package — grounded in market data that considers our size, stage, industry, and location. For this role, the base salary range is $130,000-$150,000 depending on experience, paired with a comprehensive benefits package designed to support the well-being and growth of our team. A bit about us... At Grüns, we believe that foundational nutrition should be simple and convenient for everyone. We're dedicated to bringing comprehensive and real nutrition to you through our gummies, formulated from 60 nutrient-dense and whole-food ingredients. Simply enjoy a grab-and-go snack pack of gummies daily whenever fits best in your schedule and wherever life takes you. Like you, we were disappointed. There’s an infinite number of “nutrition” companies, all focused on what’s best for them — not what’s best for you. Hundreds of products to sell you on, low-quality ingredients, and small nutrient doses. We’ve seen it all. So we decided it was time to fix it. No more choking on and popping pills like a pharmacy. No more clean-up and disgust from gross powders. And no more cobbling together handfuls to dozens of supplements. Grüns is comprehensive nutrition, made convenient and delicious. What we care about... Be the Best: We hold ourselves, our teams, and our partners to an incredibly high standard - and we raise the bar constantly. "We've never done this before" isn't an excuse here. It's an invitation. Own It: We act like our name is on the door. That means taking complete ownership of outcomes, collaborating deeply, working through roadblocks - not around them - and never waiting for someone else to solve the problem. Great owners are great partners. Drive Impact, Urgently: We measure impact, not effort. We work smart and hard, move fast, and use every tool at our disposal - including AI - to focus our energy where it matters most. Compensation & Perks: For every role, we aim to have highly competitive compensation and opportunity for impact and career growth. Everyone at Grüns works hard, but we believe in wellness and balance too. We have super strong benefits coverage -- for you and your family, generous PTO, free Grüns subscriptions, and a few more perks centered around health and well-being that we can't wait to tell you about!