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Mid LevelFull-timePythonRustAWSGCPREST APIAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer to join HackerRank. This role involves supporting customers using our products and platform, investigating and resolving complex issues, and collaborating with engineering and product teams to enhance reliability and user experience.
Key Responsibilities
- βTroubleshoot and resolve issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools.
- βCollaborate with engineering teams to reproduce issues, identify root causes, and validate fixes.
- βGuide customers through SSO (SAML/OIDC) and SCIM integration setup, primarily with Okta and other IdPs.
- βExhibit exceptional ownership and communication skills, engaging with customers through tickets and live Zoom sessions.
Requirements
- β2+ years of experience in a technical support or product support role for a SaaS platform.
- βAble to debug full-stack web applications and use developer tools effectively.
- βSkilled with SQL, REST APIs, and tools like Postman, Insomnia, or cURL.
- βBasic coding skills, can use Python or Ruby for automation or simple data validation tasks.
- βComfortable using IDEs such as VS Code, IntelliJ, or PyCharm for testing and debugging.
Free to sign up. Takes 30 seconds.
