Virtual Fencing Support Specialist at halter

At Halter, we’re building world-class virtual fencing technology that transforms the way farmers and ranchers work. We tackle complex, real-world problems with technical solutions, helping farmers lift productivity, care for their animals, and farm more sustainably. We’re looking for a Virtual Fencing Support Specialist to join our Guidance Operations team. This is a great role for someone who’s passionate about ag, understands farming deeply and thrives on problem solving. This role sits right at the intersection of tech and farming. We’ll train you to become an expert in virtual fencing; understanding the technology inside out, and how animals interact with it. You’ll work in a small, focused team handling the trickier support queries we get from farmers, digging into data, diagnosing issues, and helping deliver world-class support. About the role With over 450,000 collars online, there’s always something interesting to dig into. Farmers reach out via our in-app chat, and your job is to get to the bottom of their questions and issues. You’ll use data from the collars to replay events and figure out exactly what happened. When a new farm starts with Halter, their cows go through a training process. In this role, you’ll be monitoring how that’s going, using data to track progress and reaching out to farmers to offer support, insights, or advice as needed. Every time we release a new version of firmware, it has to be thoroughly tested before it hits the field. You’ll start by walking the collar around like a cow (seriously), then dive into the data to make sure everything’s working as expected as we roll it out to the wider fleet. You’ll spend most of your days on the R&D farm near Morrinsville. We turned the old calfbarn into an office with prime views of our farm. Once or twice a fortnight, you’ll head up to our HQ in Auckland to work closely with our support and onboarding teams, making sure our farmers get the best support possible. While we aim to solve most issues remotely, sometimes you’ll be out on customers’ farms, hands-on, helping them directly. What we're looking for • You’re passionate about agriculture and want your work to make a difference. • You get farming. Not just the big picture, but the everyday stuff that actually matters. • You’re tech-savvy, love figuring stuff out and don’t mind getting your hands dirty. • You know how to talk to farmers: straight up, no BS. Even when things are not working as they should; you can keep the conversation productive and find a way forward • You’re a critical thinker who can solve complex problems, even when the pressure’s on. • You’re organised, you care about the details, and you don’t let things slip. Why Halter? • Every so often a company comes along that disrupts and transforms an entire industry, leaving society in a better place, and Halter is doing just that. We have a genuine and shared connection to our mission and want to make a real difference in the world. • Our product changes the lives of our farmers and ranchers, directly improving their livelihoods and their lifestyle. Your work matters. • Dedicate yourself to solving real-world problems alongside an epic team in a high-growth culture.. New ideas are highly encouraged, we’re able to move fast, and our impact is real. • Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being. • We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family. • Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth. • With Halter not being your standard 9-5, our time to recharge is important; we’re offered wellness leave and unlimited paid annual leave. As they say, the fastest car needs the best brakes. • We offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan (shares) About Halter We’re on a mission to enable farmers and ranchers to run their most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional farming. Imagine watching 500 cattle stand up and walk calmly towards their next break, with not a human in sight? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic.. It's changing lives and transforming an industry. People join Halter to do meaningful work. You’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners,DCVC,Blackbird,Promus Ventures, Rocket Lab’s Peter Beck andIcehouse Ventures. Join our team Halter is committed to promoting a diverse and inclusive workplace - where we can bring our full selves to work and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page for more information on working at Halter and don't forget to follow us onLinkedIn &Instagram.