Inbound Sales Development Representative - London at Harnessinc

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 14 offices and 25 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster. Inbound Sales Development Representative - London Harness is a high-growth startup that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, and continues to expand at an incredibly fast pace. POSITION SUMMARY Looking to get into tech sales? No tech experience? That’s okay - we’ll teach you everything you need to know through our extensive onboarding program! Harness is looking for individuals who are passionate, driven, smart, goal-oriented and are motivated to exceed expectations and advance their career in B2B software sales. As an Inbound Sales Development Representative, you will be the first point of contact for prospects who engage with Harness through demo requests, trials, events, webinars, and marketing campaigns! Your role is to respond quickly, qualify effectively, and convert inbound interest into pipeline for our Account Executives. This is a high-impact role with direct visibility, clear career progression, and a competitive base salary and bonus structure. ABOUT THE ROLE • Respond to and qualify inbound leads from web forms, trials, events, & content downloads • Manage speed-to-lead SLAs and follow-up cadences (minutes and hours, not days) • Convert inbound leads into sales-qualified meetings for Account Executives • Cold call, email, leverage LinkedIn & direct mail (get creative!) for strategic outreach • Leverage tools including Salesforce, Outreach, ZoomInfo, Sales Navigator, and Nooks • Partner closely with Marketing and Sales to share trends, lead quality feedback, and campaign performance • Exceed specific daily, monthly, quarterly KPIs and pipeline metrics to help achieve sales goals • Conduct high-level conversations explaining the value proposition of the Harness Platform ABOUT YOU • Proven track record of success and thrive in a metrics-driven culture. • At the core, you are curious and creative. • Demonstrate an insatiable desire to learn and improve. • Adaptable, professional, courteous, and motivated with a strong work ethic. • Ability to thrive in a fast-paced, startup team environment. • Ability to proactively resolve problems in a timely manner; develop alternative solutions. • Have a desire to work hard, exceed expectations, and outperform their quotas. • A student by nature - not only accepts feedback but seeks it out. Not afraid to ask for help. • Customer-facing experience preferred Work Location • London (4 days in office) What You Will Have at Harness • Competitive salary • Comprehensive healthcare benefits • Quarterly Harness TGIF-Off / 4 days • Monthly, quarterly, and annual social and team-building events • Recharge & Reset Program • Monthly internet & phone reimbursement Harness in the news: • Accelerating Our Mission to Bring AI to Everything After Code • Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation • How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal • Harness Research Shows AI Visibility Crisis Fueling Security Nightmare • Harness has been named to the Inc. Power Partner list for software delivery success All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [Upgrade to PRO to see contact]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website ([Upgrade to PRO to see link] or you can contact your local law enforcement agency.