Staff Devops Engineer - Customer Engineering Team at Harnessinc

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 14 offices and 25 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster. Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 14 offices and 25 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster. Position Summary As a Senior DevOps Engineer in the Customer Engineering organization at Harness, you will operate at the intersection of Forward Deployment Engineering and Cloud Engineering—enabling secure, production-grade deployments for customers adopting our Bring Your Own Cloud (BYOC) model. You will help customers run Harness and Traceable platforms within their own infrastructure while achieving SaaS-level reliability, scalability, and operational excellence. In this role, you will design, build, and operate cloud and hybrid infrastructure across diverse customer environments (AWS, Azure, GCP), working closely with the Cloud Engineering team to align deployments with platform best practices. You will leverage modern CI/CD practices to streamline deployments, Infrastructure as Code (IaC) to ensure repeatability, and robust observability frameworks to maintain deep visibility into system health and performance. Applying strong Site Reliability Engineering (SRE) principles, you will ensure high availability, seamless upgrades, and proactive incident management. As part of the Forward Deployment Engineering function, you will work directly with customers to solve complex, real-world infrastructure challenges, adapt platform components to fit enterprise environments, and continuously improve deployment patterns based on field learnings. You will build automation, operational tooling, and reusable runbooks to standardize deployments, accelerate onboarding, and reduce manual effort. You will collaborate with product engineering, Cloud Engineering, and support teams to drive adoption, influence product improvements, and ensure scalable, repeatable BYOC operations. This role requires deep technical expertise, strong ownership, and a customer-first mindset to bridge the gap between product capabilities and real-world enterprise needs. Key Responsibilities Cloud Infrastructure Design & Implementation: • Design, build, and manage scalable, secure, and reliable cloud infrastructure using GCP, AWS or Azure. • Develop infrastructure-as-code using tools such as Terraform, CloudFormation, or similar. Site Reliability Engineering (SRE): • Implement SRE practices to ensure the reliability, availability, and performance of cloud services. • Develop and maintain monitoring, logging, and alerting systems to detect and address issues proactively. • Perform capacity planning and demand forecasting to ensure system scalability and performance. Automation & CI/CD: • Deploy, manage, and scale applications using Kubernetes (K8s). • Utilize Helm for packaging, deploying, and managing applications on Kubernetes. • Design and implement continuous integration and continuous deployment (CI/CD) pipelines to automate the delivery of applications and infrastructure. • Develop automation scripts and tools to streamline operations and improve efficiency. Security & Compliance: • Ensure cloud infrastructure and applications meet security and compliance standards. • Implement security best practices and perform regular security audits and assessments. Collaboration & Mentorship: • Collaborate with cross-functional teams including developers, product managers, and operations to deliver high-quality solutions. • Mentor and guide junior engineers, sharing best practices and fostering a culture of continuous improvement. About You Technical Expertise: • Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience. • 5+ years of experience in cloud engineering, site reliability engineering, or related roles. • Strong experience with cloud platforms (AWS, GCP, Azure) and cloud-native services. • Proficiency in infrastructure-as-code tools (Terraform), Helm package manager and configuration management tools (Ansible, Chef, Puppet) • Experience with AI-OPS SRE Practices: • Experience with SRE principles, including error budgets, SLIs, SLOs, and incident management. • Strong knowledge of monitoring and observability tools (Prometheus, Grafana, GCM). Automation & DevOps: • Expertise in building and managing CI/CD pipelines using tools like Jenkins, GitLab CI, CircleCI or Harness • Strong coding skills (Python, Go, etc.) and familiarity with version control systems (Git). Security & Compliance: • Understanding of security best practices for cloud infrastructure and applications. • Experience with compliance frameworks (ISO 27001, SOC 2, PCI DSS) is a plus. Soft Skills: • Excellent problem-solving skills and attention to detail. • Strong communication and collaboration skills, with a proactive and innovative approach. Work Location • This role will be out of our Bangalore office on a Hybrid capacity. What You Will Have at Harness • Competitive salary • Comprehensive healthcare benefits • Employee Assistance Program (EAP) • Flexible Time Off and Parental Leave • Quarterly Harness TGIF-Off / 4 days • Monthly, quarterly, and annual social and team-building events • Recharge & Reset Program • Monthly internet reimbursement • Commuter benefits Harness in the news: • Accelerating Our Mission to Bring AI to Everything After Code • Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation • How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal • Harness Research Shows AI Visibility Crisis Fueling Security Nightmare • Harness has been named to the Inc. Power Partner list for software delivery success All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [Upgrade to PRO to see contact]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website ([Upgrade to PRO to see link] or you can contact your local law enforcement agency.