Building Operations Manager at HarvardUniversity

Job Summary: Reporting to the Associate Director of Facilities Management, the Building Operations Manager oversees the daily operations of campus buildings, supervises building operations staff, and manages maintenance, vendor services, and assigned renovation projects. The position ensures effective use of the work order system, coordinates closely with the Building Systems Manager on operational and systems-related priorities, and maintains high standards of service, safety, and responsiveness for building occupants. The role also supports emergency management efforts and shares on-call responsibilities. This is an essential, on-campus critical position for HRI operations. During emergencies or severe weather, the employee must report to campus to perform non-deferrable work and may be called in outside of their regular schedule. Job-Specific Responsibilities: Essential Duties and Responsibilities:  • Manages the daily operations of HRI campus buildings including supervising building operations staff: planning, assigning, and reviewing work, training, and conducting performance appraisals. • Manages maintenance and operational work order system, including intake and prioritization as well as assigning, closing, and analyzing work-order data to inform leadership decisions. • Implements maintenance work practices that protect the environment and support the health, security, and comfort for all building occupants. • Oversees daily building services provided by third-party vendors and contractors (custodial, security, elevators, pest control, landscaping, lighting, furniture, etc.).  • Works in close coordination with the Building Systems Manager to align priorities for maintenance and repairs; coordinates scheduling of work that affects building systems, access, and occupants; shares information on recurring issues and needed improvements; and cross-trains on key processes to ensure coverage. • Supports and provides backup to the Building Systems Manager for maintaining and updating FINS system protocols and information, and as needed assists with programming and maintenance of the Siemens Citrix system, Siemens BMS, automated lighting systems (Lutron, Wattstopper), and the life safety preventive maintenance program. • Manages office reconfigurations and relocations. • Project manages assigned renovations and building improvement projects. • Provides support for Radcliffe events and programs by coordinating facilities operations: custodial, security, and building access needs. • Acts as liaison for University provided services including but not limited to procurement, police, security, parking, and transportation.  • Maintains and updates building documentation, including AutoCAD drawings, plans, egress diagrams, and operations & maintenance (O&M) files. • Manages security systems: update IDs, clearance, access control, door scheduling, key inventory. • Actively participates in the Local Emergency Management Team (LEMT) and supports emergency planning and response, participating in tabletop exercises and communicating related plans. • Shares on-call responsibility with other members of the facilities department. • Purchases building supplies, furniture and other materials in support of department as approved. Maintains accurate inventory and manages storage space.Supervisory Responsibilities:   • Supervises the work of assigned staff. • Carries out supervisory responsibilities according to the Institute’s/University’s management policies, procedures, and any applicable laws. Working Conditions:   • Work is primarily performed in an office environment; but, significant time is also spent in a variety of other settings, including classrooms, residential buildings, mechanical rooms and other spaces with difficult access, as well as outdoors across campus. • Regular exposure to typical building-maintenance environments, including dust, dirt, noise, vibration, and odors from paints, solvents, cleaning agents, and other maintenance materials. • May be exposed to hazardous materials, caustic chemicals, and cleaning materials; appropriate training and PPE are provided and required. • Frequently required to work in areas with fluctuating or extreme temperatures (hot or cold mechanical rooms, unconditioned spaces, and outdoor locations) and under inclement weather conditions (rain, snow, ice, heat, cold). • The noise level in the work environment is usually moderate, but can be loud at times (e.g., near mechanical equipment, power tools, or during construction activities). • In emergency situations, must be able to work from campus and outside of traditional business hours.Physical Requirements: The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    • Frequently required to stand and walk for extended periods; bend, stoop, kneel, crouch, crawl, and climb/balance on ladders and stairs in order to access work areas and equipment. • Mobility of arms and hands to reach, lift, carry, and manipulate tools, supplies, and small components; manual dexterity to operate hand and power tools, computers, mobile devices, and other equipment. • Ability to frequently lift, carry, push and/or pull objects in excess of 50 pounds, and to move heavier items with the aid of dollies, carts, or other mechanical assistance. • May be required to work at heights above ground level (e.g., step ladders, extension ladders, scaffolds, man-lifts, roofs) and in confined spaces (e.g., mechanical rooms, utility chases), following all safety procedures. • Visual acuity and hearing is required to safely perform maintenance tasks, read work orders, labels, gauges, and computer screens, and to detect warning signals, alarms, and unusual equipment noises. • Personal protective equipment (PPE)—including, but not limited to, safety footwear, eye and hearing protection, gloves, and respiratory or fall-protection equipment—must be worn when required and in accordance with University and Facilities Management safety standards. • The position involves frequent walking between buildings and campus locations; the employee must be able to occasionally travel to off-campus locations as well.