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ManagerFull-timeRustAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Harvey, a company transforming legal and professional services through frontier AI. This role involves guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies, and premier asset managers.
Key Responsibilities
- →Serve as the primary contact for customers with a prescriptive and consultative approach
- →Lead the integration of Harvey into daily workflows, ensuring seamless adoption
- →Proactively manage overall account health by monitoring key indicators
- →Evangelize the power of Harvey to end users and enable their adoption
- →Facilitate executive engagement and transform customers into Harvey champions
- →Relay customer insights to internal teams to improve products and services
Requirements
- ✓Background in management consulting or technology advisory at a top-tier firm
- ✓Experience conducting change management for large technology projects
- ✓Excellent communication and strategic planning skills
- ✓Ability to influence stakeholders at every level, including executive level
- ✓Results-driven mindset with strong prioritization skills
- ✓Collaborative and proactive with a team-first mentality
