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ManagerFull-timeRustAI
Salary Range
$61,200 - $82,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Mid Market Customer Success Manager to join Harvey, a company transforming legal and professional services through frontier agentic AI and an enterprise-grade platform. This role involves helping customers integrate AI into their workflows and transform the practice of law.
Key Responsibilities
- →Integrate Harvey into customer workflows and guide administrators with data-backed best practices
- →Champion the power of Harvey during meetings with end users
- →Navigate complex organizations as the primary contact and build loyal Harvey advocates
- →Align with customers on adoption rates, measurable value, and positive AI experiences
- →Collaborate with Account Executives to maintain customer renewal readiness
- →Represent customer needs internally and relay insights back to Product and Engineering
Requirements
- ✓3-4+ years in customer-owning roles at tech or SaaS platforms
- ✓Experience adapting seamlessly in the face of high-speed change and growth
- ✓Strategic planning and revenue-based prioritization skills
- ✓Ability to manage a high volume of customer-facing projects and timelines
- ✓Experience running in-person meetings with executives
- ✓Ability to map an organization and influence stakeholders
- ✓Experience driving key customer metrics and outcomes
- ✓Experience owning a revenue, expansion, and renewal target
- ✓Strong point of view and proactive self-management
- ✓Experience working cross-functionally with Product and Sales teams
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