Operations Lead, Strategy at Harvey

WHY HARVEY At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW The Operations Lead will be a force-multiplier to Harvey's Chief Strategy Officer (CSO) and a key member of the CSO's leadership team. You will sit at the intersection of company strategy, external engagement, and go-to-market — helping translate ambitious priorities into clear plans and disciplined execution. Harvey's CSO leads the company's long-term strategy, external engagement with the legal ecosystem, and enterprise vertical expansion. The remit spans two of Harvey's high priority workstreams: building and managing Harvey's relationships with the judiciary, bar associations, law schools, and policymakers as they navigate what AI means for the legal profession; and scaling Harvey's enterprise vertical strategy across banking, private equity, and other high-value sectors. This Operations Lead sits at the center of all of it. You will own the operating cadence for the CSO organization, lead high-priority cross-functional initiatives, and ensure the CSO's time and attention are focused on the highest-leverage work. WHAT YOU'LL DO External Engagement - Support the CSO’s engagement with the judiciary, bar associations, legal educators, and policymakers on AI in legal practice. - Prepare briefing materials, talking points, and strategic communications for high-stakes external meetings and appearances. - Help manage and deepen relationships with senior legal leaders at key prospects, customers, and strategic partners. Client Business Transformation Strategy - Partner with the CSO to define Harvey's go-to-market strategy for high-value enterprise verticals. - Drive the build-out of new verticals end-to-end — from strategy and positioning to hiring vertical leads and working cross-functionally to align business transformation services with Harvey’s core offerings. - Partner with recruiting and business leadership to define role requirements and facilitate the hiring process for vertical leads. CSO Leverage & Operating Rhythm - Own and continuously refine the CSO's operating cadence, including staff meetings, 1:1s, exec forums, and external engagements. - Prepare the CSO for key internal and external meetings with concise briefs, context, and recommended positions. - Act as a thought partner and sparring partner to the CSO on strategic questions, organizational design, and complex trade-offs. Strategic Planning & Execution - Partner with the CSO to translate company vision into clear, actionable priorities and annual/quarterly plans. - Drive strategic planning processes (OKRs, annual planning, offsites), ensuring inputs are well-structured and outputs are concrete and measurable. - Develop clear frameworks, memos, and decision documents that help leaders make high-quality decisions quickly. Cross-Functional Leadership & Communication - Serve as connective tissue between Strategy, Product, GTM, Legal, Finance, and People — ensuring alignment on priorities, dependencies, and resourcing. - Drive crisp, company-wide communication of strategic priorities and progress (e.g., all-hands updates, leadership readouts, board materials). - Build strong, trust-based relationships across the leadership team and with key external stakeholders. Program & Project Leadership - Lead high-impact, often ambiguous, cross-functional initiatives from 0→1 — from defining the problem and success metrics to resourcing and execution. - Identify and unblock operational bottlenecks across the CSO's remit, working directly with functional leaders to solve issues before they escalate. - Stand up lightweight processes and dashboards that improve visibility and accountability without adding unnecessary overhead. WHAT YOU HAVE EXPERIENCE - 7–10+ years of experience in strategy and operations or Chief of Staff roles at high-growth technology companies, or similar. - Demonstrated experience working directly with C-level executives on strategy, planning, and cross-functional execution. - Proven track record leading cross-functional initiatives that span product, GTM, finance, legal, and people. SKILLS & ATTRIBUTES - Ability to take ambiguous, complex problems and drive them to structured plans and clear outcomes. - Exceptional written and verbal communication skills — you can write crisp, executive-ready docs and communicate clearly across technical, legal, and business audiences. - Strong analytical and quantitative skills; comfortable using data to inform decisions, define success metrics, and track outcomes. - Demonstrated AI fluency — you use AI tools in your day-to-day work, have a point of view on AI in legal and regulated industries, and can engage credibly on AI governance topics. - Exceptional detail-orientation and follow-through — you catch what others miss, close every loop, and follow up until things are done. - High bias toward ownership and action; you step in wherever needed without being asked. - Low-ego, team-first orientation; able to influence without formal authority and build trust quickly. - Comfort operating in fast-paced, high-change environments, with the judgment to know when to escalate and when to move. NICE TO HAVE - Experience supporting an externally facing executive in a policy, regulatory, or public-facing capacity (e.g., government affairs, public policy, or executive communications). - Background in AI or B2B SaaS, especially with enterprise or regulated-industry customers. - Exposure to board-level materials and investor communications (preparing decks, memos, talking points). - Experience designing and running planning and OKR cadences, including leadership offsites. WHY THIS ROLE - Rare proximity to impact. You'll be in the room for conversations shaping how AI enters the legal system. - Exceptional visibility. You'll sit at the center of Harvey's most consequential external and internal work, supporting an executive who operates at the highest levels of the legal and AI worlds. - Breakout company. Harvey is one of the fastest-growing AI companies in the world. This is the right moment to be here. - Real ownership. You’ll own critical workstreams and have genuine influence over outcomes that matter. HOW WE WORK Harvey is hybrid, with hubs in San Francisco and New York. This role requires regular in-office collaboration in one of our hubs, plus occasional travel to other offices, customers, and key partners. COMPENSATION $236,600 - $355,000 DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE [Upgrade to PRO to see link]]. #LI-JD1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [Upgrade to PRO to see contact]