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Lead Customer Experience Specialist (d/m/w) - Remote at HaufeGroup
HaufeGroupFreiburg im Breisgau, Baden-Württemberg, de·6d ago
Entry LevelFull-time
Salary Range
$17,850 - $24,150 /year
This salary is estimated based on similar roles. The actual salary may vary.
• Team-Enabling: Du förderst gemeinsames Lernen, stärkst die Selbstverantwortung und bringst Inspiration durch relevante Entwicklungen von außerhalb ins Team
• Customer Support Journey Design: Du identifizierst proaktiv fachliche oder prozessuale Bruchstellen und sorgst für nahtlose Erlebnisse, die unsere Kund:innen begeistern.
• Hands-on: Du bist nah am Geschehen und bearbeitest selbst anspruchsvolle Anfragen (zu 25%), z. B. Abrechnungsblocker, um die Bedürfnisse unserer Kund:innen und des Teams aus erster Hand zu verstehen
• Daten & KI: Du nutzt Metriken und KI-Tools für fundierte Entscheidungen und bewertest Maßnahmen auch nach ihrem Kosten-Nutzen-Verhältnis.
• Strategie übersetzen: Du machst das „Big Picture“ greifbar, indem du Organisationsziele in konkrete operative Maßnahmen gemeinsam mit deinem Team übersetzt
• Schnittstellenmanagement: Du bist die Stimme des Supports gegenüber Feature-Teams, klärst den Umgang mit Bugs und machst Abhängigkeiten sowie Kundenbedarfe sichtbar
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About HaufeGroup
HaufeGroup is a leading international provider of software, consulting, and media solutions, specializing in the fields of human resources, finance, and compliance management. Headquartered in Switzerland, the company has built a strong reputation since its inception, leveraging decades of expertise to help organizations navigate complex business processes. With a presence in multiple countries, HaufeGroup combines innovative technology with practical advisory to address the evolving needs of modern enterprises, particularly in highly regulated industries. The company offers a comprehensive portfolio of products and services, including HR software, digital learning platforms, and expert consulting in areas such as payroll, tax, and labor law. Key features of HaufeGroup’s solutions include seamless integration with existing systems, user-friendly interfaces, and data-driven insights to enhance operational efficiency. Their target audience primarily consists of medium to large enterprises, HR professionals, and financial managers who require reliable tools to streamline compliance, talent management, and administrative tasks. Notable achievements include the development of award-winning software solutions and the establishment of strategic partnerships with global organizations. HaufeGroup’s unique value proposition lies in its ability to blend cutting-edge technology with deep industry knowledge, providing tailored solutions that adapt to the specific challenges of each client. By fostering a culture of innovation and customer-centricity, the company has solidified its position as a trusted advisor in the HR and finance sectors.
