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Mid LevelFull-timeAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Support Specialist to join Hauler Hero, a company modernizing the waste hauling industry. This role involves providing fast, thoughtful, and reliable customer support primarily through live chat.
Key Responsibilities
- →Respond to customer inquiries primarily via live chat, with support via email and internal channels
- →Maintain fast, accurate, and empathetic communication aligned with response-time expectations
- →Triage customer issues and gather relevant context before escalation
- →Clearly document issues and customer interactions for follow-up or escalation
- →Manage multiple conversations simultaneously while maintaining quality and professionalism
- →Partner with Technical Support and Customer Success to ensure smooth handoffs
- →Contribute to a positive support culture focused on ownership, accountability, and teamwork
Requirements
- ✓0–2 years of experience in customer support or customer-facing roles (SaaS preferred)
- ✓Strong written communication skills
- ✓Ability to manage multiple conversations at once with accuracy and professionalism
- ✓Strong attention to detail and follow-through
- ✓Comfort learning new tools and workflows
- ✓Reliable internet connection and dedicated, distraction-free workspace
- ✓Ability to maintain consistent availability aligned with support coverage needs
- ✓Willingness to participate in rotating weekend coverage
