Support Software Engineer - Robotic Systems at Havocai

ABOUT US: Collaborative autonomy is how self-tasking teams of machines will solve hard human problems, and HavocAI is an unquestioned leader in collaborative autonomy. We set the standard for autonomous surface vessels for a wide range of defense and commercial maritime missions. Success requires us to grow quickly, and we’re looking for teammates who are passionate about solving hard problems, about pushing the envelope, and about preventing conflict and saving lives. Ambition is welcome to apply within. ABOUT THE ROLE: We are seeking a Support Engineer to join our growing team and provide frontline technical support for mission-critical operations involving autonomous surface vessels. In this entry-level role, you will assist in diagnosing and resolving system issues, supporting remote deployments, and working directly with autonomy, hardware, and software teams to improve reliability. This is a high-impact, high-visibility position that requires strong communication, flexibility, and a proactive attitude. KEY RESPONSIBILITIES: - Provide Tier 1–2 support for remote maritime autonomy deployments, including troubleshooting issues with onboard systems (ROS, networking, system processes, payloads, etc.). - Monitor live missions and logs, and respond to anomalous behavior during operations—occasionally during off-hours or weekends due to global mission schedules. - Communicate clearly with internal teams and field operators to collect diagnostic data and recommend resolutions. - Work with tools such as Linux terminal, Balena, ROS, and Docker to diagnose and resolve system-level issues. - Assist with preparing software images, provisioning hardware, and configuring telemetry and communication channels. - Contribute to improving internal tools, automation, and documentation for faster turnaround and smoother deployments. - Will Provide rotational support outside normal business hours. QUALIFICATIONS: - Bachelor's degree in Robotics, Computer Science, or a related engineering discipline. - Strong foundational knowledge of Linux systems and terminal-based workflows. - Familiarity with ROS (preferably ROS2) and basic C++ programming skills. - Understanding of networking fundamentals (TCP/IP, DNS, routing, VPNs). - Experience using tools such as Balena, SSH, and Docker. - Excellent written and verbal communication skills. - Must be a U.S. Citizen and eligible to obtain a Secret Clearance. PREFERRED SKILLS: - Hands-on experience with real-world robotic systems (e.g., drones, UGVs, or marine vehicles). - Exposure to log management, monitoring tools, and observability stacks. - Experience supporting field deployments or remote systems. - Comfort working in fast-paced, mission-oriented environments with minimal supervision. LOCATION: - Remote (U.S. only), with occasional travel for training, integration, and mission support. - Must be available to work flexible hours depending on global mission schedules. - Will Provide rotational support outside normal business hours. BENEFITS: - 100% Employer paid Health, Dental and Vision Insurance for you and your families - Life Insurance (Employer Paid) - Ability to participate in the companies 401k program (Matching) - Unlimited PTO policy with an enforced 2 week minimum - Equity Package - Work / Home Office Stipend - Global Entry - 16 Week Paid Parental Leave - Monthly Health and Wellness Stipend OUR VALUES: - Innovation: We are driven to break new ground. Every day presents an opportunity to challenge the status quo, think boldly, and deliver advanced solutions that transform the future of defense technology. - Integrity: We hold ourselves to the highest ethical standards, ensuring transparency, accountability, and trust in all our actions and partnerships. - Mission-Driven: We are focused on achieving impactful outcomes that align with our core mission—protecting lives through innovation. - Forward-Leaning: We continuously seek out new opportunities and remain at the forefront of technological advancements. We embrace change and anticipate the challenges of tomorrow with confidence and creativity. - Ownership of All Tasks: At HavocAI, no problem is too complex or too trivial. We believe that greatness comes from tackling the hardest challenges, but also in handling the smallest, sometimes thankless, tasks with the same level of commitment and care. - Servant Leadership: We lead by serving others, whether it’s supporting our employees, partners, or the broader community. Empowering those around us is key to achieving long-term success and making a lasting impact. HavocAI is an Equal Opportunity Employer and is committed to creating an inclusive and diverse workplace. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other legally protected status.