Staff Product Manager, Benefits Platform at Headway

New York, New York, United States; San Francisco, California, United States; Seattle, Washington, United States·4h ago

LeadFull-timeAIML

Salary Range

$165,750 - $224,250 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

→Own the strategy and roadmap for our core insurance platforms, driving down loss and directly impacting company revenue and user satisfaction
→Design workflows that balance automated processing with robust exception handling, ensuring high success rates while minimizing manual intervention
→Drive technical decisions on platform architecture with Engineering teams to optimize success rates
→Lead cross-team initiatives to reduce errors and improve accuracy to reduce financial leakage
→Identify and fix customer experience breakdowns for patients and providers
→Build internal tools that empower our Operations team to investigate complex issues and scale efficiently

✓7+ years building high-volume transaction platforms or managing complex financial/billing systems
✓Experience translating complex backend systems into great user experiences
✓Track record of mapping and improving complete customer journeys
✓Experience with workflow automation, exception handling, and operational scalability
✓Comfortable diving deep with engineering teams on integration challenges and data pipelines
✓Familiarity with AI/ML applications such as predictive denial models or anomaly detection
✓Cross-functional leadership experience
✓Analytical mindset with ability to extract insights from complex data

Free to sign up. Takes 30 seconds.

Similar Product Jobs