Solutions Engineer - US at Heidihealth.com.au

WHO WE ARE Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health. THE ROLE At Heidi, the Solutions Engineer plays a critical role in unlocking and accelerating new deals and expanding Heidi's footprint with existing customers by serving as the primary technical point of contact throughout the sales cycle and expansion opportunities. You’ll work closely with Account Executives, Product, and Engineering to navigate high-stakes enterprise requirements, including EMR integrations, custom clinical and data workflows, call system integrations, and security architecture. You’ll bring technical credibility, customer empathy, and a strong sense of ownership to every opportunity. WHAT YOU’LL DO - Technical Discovery & Qualification: Lead deep technical and clinical workflow discovery with prospects across Enterprise and Mid-Market segments to uncover integration requirements, EHR dependencies, security needs, and compliance considerations. - Solution Design: Collaborate with Product and Engineering to design tailored solutions that align Heidi's AI platform capabilities to real-world healthcare workflows and customer requirements, while staying grounded in roadmap feasibility. - Product Demos & Technical Presentations: Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams. - RFP & Security Review Support: Own technical responses for RFPs, security assessments, and due diligence requests with precision and attention to detail. - Deal Acceleration & Objection Handling: Proactively surface and resolve technical concerns that slow down the sales process — acting as a trusted technical advisor to the customer on security, compliance, AI governance, and EHR integration questions. - Post-Sales Handoff & Feedback Loop: Partner with implementation teams to ensure a smooth transition post-signature by developing structured PRDs and handoff documents and provide feedback to product and engineering from the field. WHAT WE’RE LOOKING FOR - 3–6 years of experience in customer facing technical role: Solutions Engineering, Sales Engineering, Consulting preferably in SaaS, healthcare, or enterprise software - Experience leading and owning technical and workflow discovery sessions - Comfortable with ~ 25 - 50% travel for onsite customer engagements - Working knowledge of EHR/EMR systems and healthcare integration standards: HL7, FHIR, REST APIs - Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences. - Experience supporting sales cycles with healthcare providers, health systems, or EMR vendors - Comfortable operating autonomously in a fast-paced, early-stage environment where process is still being built - A trusted partner to Sales and a credible voice in the room with technical leaders on the customer side - Bonus: Background in healthtech, startups, or regulated environments; hands-on familiarity with clinical workflow design or field deployment in healthcare settings The way we work 1. Build to Last We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day. 2. Own Your Practice Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together. 3. Move Fast, Stay Steady We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make. 4. Make Others Better Honest feedback, steady support, and shared growth keep our teams improving together. Why you will flourish with us 🚀? - In office to collaborate with like-minded professionals - Healthcare, Dental, Vision benefit options - 401k with 3% match - Personal development budget of $500 per annum - Become an owner, with shares (equity) in the company, if Heidi wins, we all win - The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups - The opportunity to fast track your startup career! Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.