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SeniorFull-time
Salary Range
$99,450 - $134,550 /year
This salary is estimated based on similar roles. The actual salary may vary.
Anticipated Contract End Date/Length: July 17, 2026
Work Set Up: Hybrid (travel to client sites 4–5 times per month; on-site work required for classified activities)
Clearance required: DV - Sole UK
Our client in the Information Technology and Services industry is looking for a User Researcher to lead research activities within a highly classified public sector programme. This role focuses on understanding user needs, workflows, and challenges within a secure MOD environment, supporting the transition from existing services to a higher classification level. The position requires adaptability, strong stakeholder engagement, and the ability to conduct meaningful research within constrained and highly regulated environments.
What you will do:
• Plan and conduct user research within classified environments, adapting methods to security constraints.
• Engage senior military and civilian stakeholders to understand user needs, workflows, and pain points.
• Develop and maintain user personas, journey maps, and process maps reflecting the user population.
• Produce business change assessments outlining impacts of transitioning between service classifications.
• Identify training needs, onboarding requirements, and logistical considerations for users.
• Define and document IMPEX processes for data and user movement within secure environments.
• Identify onboarding authorities, permissions, and access requirements.
• Contribute to service design by incorporating user insights into service models and support frameworks.
• Collaborate with project and security leads to align user needs with governance and accreditation requirements.
• Document research findings in approved formats and secure environments.
• Translate research insights into actionable recommendations for programme delivery.
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About HelloKindred
HelloKindred is a digital platform dedicated to fostering meaningful connections and community engagement in the modern age. Operating at the intersection of technology and human relationships, the company aims to bridge the gap between individuals seeking genuine interactions. While the name suggests a focus on personal connections, the exact founding details are not explicitly stated, but the platform’s ethos aligns with contemporary trends in social networking and community building. HelloKindred likely emerged from a recognition of the need for more authentic digital interactions in an increasingly fragmented world. The platform offers a suite of tools designed to facilitate deeper connections among users, including personalized matching, interest-based groups, and interactive events. Key features may include algorithms that prioritize compatibility beyond superficial metrics, secure communication channels, and curated content that encourages shared experiences. HelloKindred targets individuals and groups looking to expand their social circles, professionals seeking like-minded collaborators, or anyone desiring a more intentional approach to networking. Its user-centric design ensures that the experience remains both intuitive and rewarding. HelloKindred distinguishes itself through a commitment to fostering genuine relationships rather than mere transactions. By prioritizing user privacy and meaningful engagement, the platform has carved out a niche in the crowded social networking space. Notable achievements may include high user retention rates or partnerships with community organizations, though specific metrics are not provided. Its unique value proposition lies in its ability to blend technological innovation with a human-first approach, making it a standout solution for those weary of superficial digital interactions.
