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Mid LevelFull-timeRust
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a compassionate, organized, and proactive Customer Service Representative / Recruiter to support our growing care network at Herewith. This role combines recruitment and customer service to match care partners with patients based on unique needs.
Key Responsibilities
- →Post and manage job listings across designated platforms and locations
- →Source, screen, and interview candidates for caregiving and healthcare-related roles
- →Manage candidate pipelines and oversee onboarding from initial contact to placement readiness
- →Ensure all onboarding requirements and documentation are completed prior to endorsements or matches
- →Maintain an active and qualified pool of candidates to support current and upcoming client needs
- →Communicate regularly with nurses, clinic partners, and internal teams regarding candidate status and timecard updates
- →Respond promptly to inquiries, app-related concerns, and candidate questions via phone, text, and email
- →Provide consistent follow-ups to improve engagement and placement success
- →Accurately document interactions and updates in Salesforce and G-Suite for continuity and transparency
- →Collaborate with care teams to ensure smooth onboarding and a high-quality candidate experience
- →Maintain strict confidentiality and adhere to company policies and compliance standards
Requirements
- ✓Experience in recruitment, customer service, care coordination, or a related field (healthcare experience preferred)
- ✓Strong candidate engagement and consultative recruitment skills, especially in remote onboarding environments
- ✓Excellent verbal and written communication across phone, SMS, and email
- ✓Highly organized with the ability to manage multiple candidate pipelines simultaneously
- ✓Proficiency in Salesforce, G-Suite, Zoom is mandatory
- ✓Experience with dialer systems (e.g., Five9) is a plus
- ✓Bilingual English and Spanish are strongly preferred
- ✓Core Competencies
- ✓Empathy & Candidate Support: Provides reassurance and guidance throughout the recruitment journey
- ✓Persistence & Accountability: Consistently follows up and drives candidates to completion
- ✓Trust-Building: Establishes rapport quickly in sensitive and care-focused conversations
- ✓Professional Communication: Clear, respectful, and solution-oriented communication style
- ✓Collaboration: Works effectively with internal teams, clinics, and partners to ensure successful placements
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