Senior Product Manager - Users Team at HighLevel

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. About the Role The Senior Product Manager will own the foundational systems that power identity, authentication, user lifecycle management, internal notifications, and audit logging across HighLevel. These primitives are mission-critical to platform security, cross-surface consistency, compliance, and user experience for millions of agency and SMB users. You will define the strategy, roadmap, and execution for HighLevel’s core user systems, ensuring they are secure, extensible, reliable, and intuitive. As HighLevel continues to scale globally and expands its multi-product ecosystem, this role will directly influence the platform’s trust, adoption, and long-term extensibility. This is a high-impact role reporting into the Associate Director, Product Management (Platform & Core Products), and working closely with engineering, design, security, and cross-functional product pods to deliver seamless identity flows, robust audit trails, and scalable internal notification systems. What You’ll Own 1. Identity, Login & Authentication - Lead the product vision for user identity and authentication across web, mobile, API, and ecosystem integrations. - Evolve our auth stack to support modern security standards (SSO, OAuth, MFA, passwordless, device trust, risk-based auth). - Improve onboarding and login flows for agencies, sub-accounts, and end users across HighLevel’s multi-tier model. - Ensure reliability, uptime, and scalable session management as the platform grows. 2. Internal User Notifications - Build a unified internal notifications framework powering real-time and system-triggered communications across the HighLevel ecosystem. - Define rules, delivery guarantees, prioritization models, and UI/UX patterns to ensure consistent, actionable notifications. - Partner with product pods to standardize notifications and reduce fragmentation across tools. 3. Audit Logs & Compliance Infrastructure - Own HighLevel’s audit logging strategy covering user actions, system events, permission changes, and security-critical operations. - Deliver transparent, tamper-resistant logs to support compliance needs, debugging, and customer trust. - Enable internal teams and external agencies to access meaningful, searchable audit trails via APIs and UI surfaces. What You’ll Do - Define and evolve the long-term platform roadmap for identity, notifications, and audit systems aligned with company-wide strategy. - Translate cross-functional needs into system-level solutions that scale across millions of users. - Partner deeply with engineering to drive architectural decisions, prioritization, and execution excellence. - Collaborate with Security, Infrastructure, Mobile, and cross-product teams to ensure consistent user experience and compliance. - Establish KPIs and instrumentation for reliability, performance, adoption, and operational efficiency. - Influence standards and platform patterns used across all HighLevel pods to drive uniformity and reduce duplication. - Work with Support, CX, and Partner teams to reduce friction, improve account recovery, and enhance administrative tools. - Communicate clearly with executives and stakeholders through roadmap reviews, strategy docs, and execution updates. What You Bring - 5–8+ years of product management experience, ideally in platform, security, or identity-focused domains. - Strong experience with authentication, authorization, permissions, user management, or systems-level product areas. - Proven track record of shipping large-scale, cross-functional, technical products. - Ability to simplify complex systems into intuitive experiences for internal and external users. - Strong collaboration skills—able to influence engineering, design, security, and go-to-market stakeholders. - Data-driven decision-making with experience defining metrics and leveraging analytics. - Excellent written and verbal communication skills; comfortable presenting to senior leadership. - Experience working in high-growth SaaS, developer platforms, or multi-tenant ecosystems is a plus. Why You’ll Love HighLevel - Opportunity to impact a platform used daily by millions of businesses and entrepreneurs. - High ownership role with long-term product vision and deep strategic influence across the company. - Fully remote team across 15+ countries. - Hyper-growth environment with strong investment in platform evolution and technical excellence. - Work on mission-critical systems foundational to HighLevel’s next decade of scale. Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. 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