Product Manager (Agentic AI) at Highmetric

Job Title: Agentic AI Product Manager Location: Remote/USA Reports to: Agentic AI COE Leader Position Overview: We are seeking a highly motivated Agentic AI Product Manager to drive the market launch and IP roadmap of our innovative AI-powered solutions collaborating with sales, marketing, consulting and development. This role will work closely with the Agentic AI COE Leader to transform cutting-edge technologies—including autonomous agents, LLMs, and multi-agent systems—into scalable, customer-centric products integrated with platforms like ServiceNow. The ideal candidate will have strong experience in AI product lifecycle management, cross-functional collaboration, and aligning technology capabilities with business goals. Key Responsibilities: Product Strategy & Market Analysis - Understand competitive market intelligence and conduct research to inform our AI roadmap and features while ensuring product/market fit. - Define product requirements and roadmaps in partnership with the Agentic AI COE Leader and cross-functional teams that results in customer impact (cost reduction, time savings, strategic differentiation, etc.) - Support the COE Leader in assessing AI innovation opportunities across industries. And translate strategic AI innovation goals into tangible product development initiatives. - Identify use cases where agentic AI can enhance and/or orchestrate enterprise workflows, particularly on ServiceNow. - Develop ROI models and frameworks for realizing value of our AI offerings and solutions Cross-functional Collaboration - Collaborate with sales, solution consulting, design, engineering, data science, and ServiceNow platform teams to deliver high-impact AI capabilities and IP - Work closely with client-facing teams to identify POC’s opportunities, prioritize features, gather feedback and ensure adoption (i.e. production rollout) success. - Work with our engineering teams to facilitate the agile development processes, define epics, elaborate user stories, translate and prioritize backlog and conduct retrospectives AI IP Development - Manage product lifecycle from ideation to launch, with a strong emphasis on usability, performance, ROI and business outcomes. - Ensure products integrate seamlessly with ServiceNow (e.g., ITSM, HRSD, SecOps). - Oversee feature validation, testing, and iteration using agile methods and customer feedback. Market Awareness & Launch - Stay informed on emerging trends in agentic AI, LLMs, multi-agent systems, and enterprise automation. - Evaluate and prioritize experimental ideas, proof-of-concepts, and beta features with our clients and partners. - Participate and orchestrate market awareness events like webinars, client roundtables, analyst presentations, partner briefings, etc. - Assist in developing product marketing collateral such as data sheets, product positioning, FAQ’s, sales enablement, etc. - Ensure product success in market measured by IP and services revenue from AI products and the number of production go-lives Qualifications: - Bachelor’s or Master’s degree in Computer Science, Business, Engineering, or a related field. - 3+ years of experience in product management with a focus on AI, machine learning, or enterprise software. - 7+ years of experience in a consulting or a product company. - Experience integrating AI solutions into platforms like ServiceNow or similar enterprise systems. - Strong understanding of AI/ML concepts including LLMs, autonomous agents, and NLP. - Experience with AI cloud services from AWS, Google GCP, Azure, etc. - Experience in launching enterprise AI solutions with exposure to AI governance, ethics, responsibility, etc. - Experience working in services or consulting environments preferred specifically with AI Preferred Skills: - Familiarity with ServiceNow’s AI features (e.g., Virtual Agent, Predictive Intelligence). - Data Science and Python experience - Understanding of MLOps lifecycle and human-in-the-loop design. - Strong storytelling, prioritization, and stakeholder communication skills. - Industry knowledge in sectors such as BFSI and Telecom, is a plus.