Site Reliability Engineer at Hiive

Hiive is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Hiive brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class. Recognized as one of Canada’s fastest-growing companies and backed by leading U.S. investors, Hiive is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities. Interested in learning more about life at Hiive? Check out our careers page [Upgrade to PRO to see link] to see how you can grow with us! As a Site Reliability Engineer at Hiive, you will be responsible for ensuring the reliability, availability, and performance of our platform. You’ll join our small but growing infrastructure team, working closely with the DevOps team and engineering leadership. As a hands-on contributor, you will build scalable and resilient infrastructure, automate processes, and respond to incidents efficiently and effectively. You will help implement security and compliance measures, act as a trusted resource to your colleagues, and collaborate across teams to continuously improve our platform’s performance and reliability. You’ll also contribute to fostering an excellent, supportive engineering culture. As Hiive continues to expand its use of AI across the platform, you will play a key role in building and operating the infrastructure that powers these systems. This includes supporting AI/ML workloads, improving observability into model performance and system behavior, and ensuring these services are reliable, scalable, and cost-efficient in production. In this role, your responsibilities would include: - Maintain and improve our platform's uptime and availability - Optimize and maintain our infrastructure to improve reliability, performance, and security - Proactively identify and resolve scaling and reliability issues before they impact users or business metrics - Partner with product engineers to troubleshoot performance issues and implement effective solutions - Configure and maintain monitoring, alerting, and observability systems across our stack - Assist with incident response, including investigation, mitigation, and postmortems; develop and maintain incident runbooks - Participate in an on-call rotation shared across the engineering organization - Support and scale infrastructure for AI/ML systems, including model-serving workloads, data pipelines, and batch/async processing - Improve observability for AI systems (latency, cost, drift, failures) and help define reliability standards for these workloads - Required Skills: - Experience in a Site Reliability Engineering or similar role - Experience working with (writing or deploying) Elixir, or a strong desire to learn - Experience operating production Kubernetes clusters - Proficiency building infrastructure with Terraform - Strong experience with AWS (especially EKS, RDS, and VPC) and Vercel - Experience working with and optimizing PostgreSQL - Experience with Datadog or similar observability tools Preferred Skills: - Experience working in regulated or high-compliance environments - Experience with CI/CD systems such as GitHub Actions - Experience supporting SOC 2 or similar certifications - Experience working with Cloudflare - Hands-on development experience in one or more programming languages - Experience supporting AI/ML systems in production (e.g., model serving, vector databases, or data pipelines) - Compensation, benefits & perks: - Opportunity to participate in ownership of a rapidly growing early-stage startup through our employee stock option plan. - Comprehensive 100% employer-paid health and dental premiums, and a health spending account. - A dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym and a gorgeous rooftop amenity. - Preference to those willing to work in our Vancouver, BC HQ, with a first-class view of the mountains. Open to Canadian or US-based remote candidates. - Enjoy a $20 per day commuter benefit for every day you work in our Vancouver HQ. - An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar”, team workouts, annual summer party and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Hiive Womens’ Network events. - Significant opportunities for growth into team leadership and management roles. - Entrepreneurial culture, and a small and dynamic team. - Sponsorship, immigration and relocation for exceptional candidates. Hiive is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.