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Mid LevelFull-timeAWSGit
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Customer Service Agent is a key player in enhancing the Hims & Hers customer experience. This role focuses on addressing non-medical customer inquiries through phone, email, chat, and Electronic Medical Records (EMR) systems for all of our products and offerings. This role significantly contributes to our mission by ensuring high levels of customer satisfaction, productivity, and quality in every interaction.
Key Responsibilities
- →Provide timely and accurate responses to customer inquiries via email, phone, chat, and EMR, focusing on all things Hims & Hers products and general customer questions
- →Uphold high standards of productivity and quality in customer service interactions
- →Navigate various customer service platforms and tools to deliver efficient and effective support
- →Collaborate with other agents and CX leadership to resolve customer issues promptly
- →Participate in training and development programs to enhance your knowledge base and customer service skills
- →Contribute to the team's success by meeting and exceeding service and performance goals
- →Escalate medically related inquiries to the appropriate teams
- →Become a subject matter expert in all Hims & Hers products and offerings
Requirements
- ✓2+ years experience providing customer service, preferably in healthcare industry
- ✓2+ years experience working from home in a quiet, distraction-free environment
- ✓A high school diploma or equivalent; a degree in a related field is a plus
- ✓Exceptional customer service skills with a passion for helping others
- ✓Strong communication skills, both written and verbal, with the ability to convey information clearly and empathetically
- ✓The ability to multitask and navigate multiple digital platforms efficiently
- ✓A positive attitude and the ability to work well in a team environment
- ✓The flexibility to adapt to a fast-paced, dynamic work setting
- ✓A commitment to maintaining confidentiality and handling sensitive information with discretion
- ✓Willing and able to work autonomously in a remote setting and able to stay proactively engaged with the wider team
- ✓Willingness and ability to work non-standard business hours, including weekends, evenings & holidays
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