Lead Product Manager - Agentic AI at Hinge Health

About the Role As the Lead Product Manager, Agentic AI on Hinge Health's Intelligent Care team, you will be the driving force behind Robin, our AI Care Assistant that provides members with 24/7 intelligent support throughout their care journey. You will own the end-to-end product strategy, vision, and execution for Robin's agentic AI capabilities — from conversational care and clinical triage, to multi-agent orchestration, personalized exercise recommendations, multi-modal capabilities, and proactive member engagement. This is a highly visible, zero-to-one role at the intersection of AI, healthcare, and member experience. You'll define what it means to build a trustworthy, clinically-informed AI companion that accelerates Hinge Health's vision towards automating the delivery of care, and work with a dedicated team to turn that vision into reality. This role is both hands-on and strategic. You will directly IC a product area while also serving as the lead for other PMs on the team, coaching and guiding them on product craft, strategy, and execution. You'll partner deeply with Engineering, ML Scientists, Design, Data Science, Clinical, Legal, and Compliance to ship products that are clinically sound, technically ambitious, and delightful for members. This is a hybrid role requiring 3 days per week onsite in our San Francisco office. We provide daily breakfast and lunch for onsite team members. 2. WHAT YOU’LL ACCOMPLISH (OUTCOMES) - Define and drive the Robin product strategy: articulating a compelling vision for how agentic AI transforms MSK care delivery — from reactive support to an always-on, adaptive care experience. - Ship high-impact agentic AI capabilities: including multi-agent orchestration, general-purpose health assistance, clinical triage, personalized exercise recommendations, and proactive check-ins — driving measurable improvements in member engagement, satisfaction, and clinical outcomes. - Own company-level metrics tied to Robin's success: including engagement, satisfaction, clinical accuracy, and care team workload reduction — and performance-manage them through rigorous experimentation and iteration. - Own evaluation framework: LLM-as-a-judge, golden datasets and human evals process and tools. Ensure clinical safety, response quality and member trust. - Lead the transition from point solution to platform: championing Robin as a product-wide lever, empowering other pods to build on Robin's infrastructure, and driving platformization of agentic capabilities. - Serve as the product lead for other PMs on the Intelligent Care team: providing strategic direction, coaching on product craft, and ensuring alignment across product areas. - Navigate regulatory and clinical complexity: partnering with Clinical, Legal, and Compliance to ensure Robin meets the highest standards for AI safety, guardrails, and human oversight. - Stay ahead of the competitive landscape: evaluating competitor products and learning the latest in AI innovation so that Robin can deliver the best technology to our members. 3. BASIC QUALIFICATIONS - 10+ years of product management experience, with a strong track record of shipping member-facing products at scale. - 5+ years of experience building AI/ML-driven products, with direct, recent experience working with LLM-powered products — including conversational AI, agentic systems, or multi-agent architectures. - Experience building and scaling agentic AI or multi-agent systems — including familiarity with frameworks like LangGraph, LangSmith, or similar. - Experience leading or mentoring other product managers, with a track record of elevating product craft and strategic thinking across a team. - Strong technical fluency — you can engage deeply with engineering on topics like prompt engineering, evaluation frameworks, agent orchestration, LLM performance, and system architecture. 4. PREFERRED QUALIFICATIONS *Best Practice: 3 - 7 PQ’s maximum - Background in healthcare, digital health, or regulated environments, particularly with FDA-regulated or clinically validated products. - Prior experience collaborating with clinical teams, medical professionals, or subject-matter experts to build safe, effective AI products. - Hands-on comfort with prompt design, evaluation (evals), and LLM safety/guardrails — this role requires you to personally build and iterate, not just manage through others. - Experience driving 0→1 product initiatives that became company-defining capabilities. - Proven ability to influence senior leaders and executives through compelling storytelling and data-backed arguments. About Hinge Health Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The company has designed its platform to address a broad spectrum of MSK care—from acute injury, to chronic pain, to post-surgical rehabilitation—and the platform can help to ease members’ pain, improve their function, and reduce their need for surgeries, all while driving health equity by allowing members to engage in their exercise therapy sessions from anywhere. The company is headquartered in San Francisco, California. Learn more at [Upgrade to PRO to see link] What You'll Love About Us - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development Culture and Engagement Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. [Upgrade to PRO to see link] Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com [Upgrade to PRO to see link]" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. 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