Staff Software Engineer - Brain Health, AI at Hinge Health

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com [Upgrade to PRO to see link]" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to [Upgrade to PRO to see contact]. THE OPPORTUNITY Join the team transforming how we treat chronic pain by addressing its root cause: the brain. Hinge Health is expanding beyond physical therapy to build a comprehensive Brain Health ecosystem. In this mission-critical role, you will lead the architecture and development of agentic AI systems that deliver personalized pain reprocessing therapy and mindfulness interventions. You will bridge the gap between clinical science and software engineering, building the engine that helps millions of members retrain how their nervous systems process pain. WHAT YOU'LL ACCOMPLISH - Architect Next-Gen AI Therapies: Build and scale the agentic AI systems that power multi-session conversational therapy, ensuring they maintain context, demonstrate emotional intelligence, and align with clinical protocols. - Build a Unified Education Platform: Design the centralized service that delivers personalized pain science education and mindset strategies, adapting content to each member’s therapeutic goals. - Drive Technical Strategy: Define the long-term technical vision for Brain Health in partnership with product and clinical leadership, balancing immediate delivery with scalable, fault-tolerant infrastructure. - Set the Bar for MLOps: Establish the practices for model evaluation, effectiveness monitoring, and safety guardrails, specifically tailored to the unique challenges of mental health AI. - Lead & Mentor: Act as a technical beacon for the team, mentoring engineers, fostering a culture of technical excellence, and driving cross-functional collaboration across data science, clinical, and platform teams. WHO YOU ARE - A Strategic Builder: You don't just write code; you architect systems that scale. You have a deep understanding of distributed systems and can navigate the complexity of building AI-driven products in a regulated healthcare environment. - A "Learn-it-all": You stay on the bleeding edge of AI and software engineering, constantly evaluating emerging technologies to optimize performance and improve the platform. - A Cross-Functional Leader: You thrive in multidisciplinary environments, translating complex technical concepts for clinical and product stakeholders to ensure our solutions are both clinically sound and technically robust. - An Owner-Operator: You take pride in your work, from architecture to production support, embodying a DevOps culture where you own the reliability and performance of your code. BASIC QUALIFICATIONS - 8+ years of professional software engineering experience, with at least 2 years focused on AI platforms, machine learning systems, or data infrastructure. - 2+ years of experience with Python (for AI/ML workloads) and TypeScript/NestJS (for cloud microservices). - Strong background in cloud platforms (AWS preferred) and containerization (Docker, Kubernetes). - Proven experience designing distributed systems and large-scale data processing architectures. - 2+ years of experience mentoring engineers and leading technical decision-making in cross-functional teams. PREFERRED QUALIFICATIONS - Experience building and maintaining end-to-end AI/ML platforms in a cloud environment. - Proficiency with Infrastructure-as-Code tools (Terraform or CloudFormation). - Familiarity with data engineering practices and tools (e.g., Spark, Kafka, ETL pipelines). - Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders. - Contributions to open-source AI or software engineering projects. WHAT YOU'LL LOVE ABOUT US - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development. - Hybrid Model: We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program. ABOUT HINGE HEALTH At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at [Upgrade to PRO to see link] CULTURE & ENGAGEMENT Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the Personnel and Candidate Privacy Policy [Upgrade to PRO to see link]