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Sales Enablement & Training Specialist (SDR – BPO/Call Center) at Hirehangar
HirehangarSouth Africa - Johannesburg·3h ago
Mid LevelContract
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Lead Sales Enablement & Training Specialist to own the onboarding, training, and ongoing development of Sales Development Representatives (SDRs) within a BPO/call center environment. This role is responsible for building structured training programs, managing and coaching SDR teams, and ensuring operational excellence across sales enablement processes.
Key Responsibilities
- →Lead the onboarding and training of all new SDR hires in a BPO/call center sales environment
- →Design, develop, and continuously improve sales training and enablement programs
- →Create structured work modules and training content within an LMS platform
- →Manage, coach, and mentor SDRs and team leads to drive performance
- →Build, manage, and maintain lead lists in collaboration with sales and operations teams
- →Ensure SDRs are trained on lead management, outreach sequencing, and CRM best practices
- →Partner with sales leadership to align training programs with performance goals
- →Implement and optimize operational processes and sales enablement automations
- →Monitor SDR performance metrics and provide targeted coaching
- →Serve as a subject matter expert on sales development best practices
Requirements
- ✓Prior experience in a sales management, supervisor, or team lead role within a BPO, call center, or high-volume sales environment
- ✓Proven experience training, coaching, and managing SDR or inside sales teams
- ✓Strong understanding of sales development roles, outbound prospecting, and lead management
- ✓Demonstrated ability to create structured training programs and enablement content
- ✓Operationally strong with the ability to design and enforce repeatable processes
- ✓High level of technical proficiency with LMS platforms, CRMs, and sales tools
- ✓Must have prior experience working in a fully remote environment with US or UK-based companies
- ✓Tools & Technology
- ✓Learning Management Systems (LMS)
- ✓CRM platforms (Salesforce, HubSpot)
- ✓Sales engagement and dialer tools
- ✓Lead sourcing and list management tools
- ✓Remote collaboration tools (Slack, Zoom, Google Workspace, Asana)
- ✓Automation and workflow tools for sales operations
