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SeniorContractRustGitGo
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Hire Hangar and work with fast-growing global companies. This role focuses on building long-term relationships and driving meaningful outcomes for clients in a content-driven environment.
Key Responsibilities
- →Manage a portfolio of high-value client accounts, ensuring high engagement, satisfaction, and measurable success
- →Lead onboarding and training experiences that create strong first impressions and early wins
- →Serve as a strategic partner, aligning services with customer objectives and KPIs
- →Develop and iterate on scalable workflows and SOPs using tools like HubSpot, Zapier, and Slack
- →Monitor customer health via CRM insights and take proactive action to ensure retention and growth
- →Partner with cross-functional teams to streamline service delivery and improve the overall experience
- →Conduct regular check-ins, performance reviews, and strategic planning sessions with clients
- →Source testimonials, referrals, and success stories to support customer marketing efforts
- →Handle challenging client situations with empathy and professionalism
- →Mentor junior CSMs and contribute to building a world-class customer success practice
Requirements
- ✓4+ years of experience in Customer Success, Account Management, or Consulting—ideally in a digital services or content-focused business
- ✓Proven success independently managing 10+ clients or projects
- ✓Deep familiarity with CRM systems (HubSpot, Go High Level) and automation tools like Zapier
- ✓Outstanding communication skills across calls, video, and async platforms
- ✓Hands-on experience with Slack, Calendly, and other remote collaboration tools
- ✓Process-driven mindset with strong attention to detail and a knack for setting expectations
- ✓Data-savvy and results-oriented—able to spot trends, identify risks, and drive improvements
- ✓Must be available to work full-time during U.S. Eastern Time business hours
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