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ManagerContractPythonRust
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Customer Success Manager to join our team at Hire Hangar. This role focuses on ensuring clients achieve measurable outcomes through a technology-driven podcast and content distribution service.
Key Responsibilities
- →Manage the full customer lifecycle from onboarding through renewal
- →Act as a trusted advisor, combining business context with technical understanding
- →Translate client needs into documented processes, workflows, and service actions
- →Support data-driven conversations using platform metrics, reports, and integrations
- →Proactively resolve issues and manage expectations with clarity and professionalism
- →Partner with internal teams to align technical execution with client goals
- →Capture feedback, success stories, and opportunities for continuous improvement
Requirements
- ✓2–4 years of experience in customer success, technical account management, or SaaS support
- ✓Foundational knowledge of SQL and Python, with the ability to discuss logic, queries, or data flows
- ✓Experience working within a tech or SaaS company environment
- ✓Non-negotiable: Prior remote work experience, strong command of remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience supporting U.S. or UK-based clients
- ✓Strong communication skills and confidence in client-facing interactions
- ✓Detail-oriented with a structured, systems-focused mindset
