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Entry LevelFull-timeRust
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
As a member of our Corporate Service Desk team, you won’t just be managing tickets—ingenuity, clear communication, and a "can-do" attitude are the tools you'll use to keep our organization running at peak performance.
The Role at a Glance
Reporting to the Associate Manager of the Corporate Service Desk, you will serve as the primary point of contact for our internal team. Your mission is to provide a seamless, responsive IT experience that empowers every employee to do their best work.
Key Responsibilities
• Frontline Support: Serve as the first responder for hardware, software, and account access issues across Mac and Windows environments.
• Ecosystem Management: Troubleshoot and optimize our core tools, including Google Workspace, Microsoft 365, Slack, and Okta.
• Lifecycle Success: Lead the onboarding and offboarding process, ensuring new hires have the equipment and access they need from minute one.
• Ticket Excellence: Manage the ITSM queue (Jira/Freshservice) with a focus on timely resolution and meticulous documentation.
• The Hybrid Workspace: Support our conference room A/V technology to keep our hybrid meetings productive and frustration-free.
• Knowledge Leadership: Author FAQs and internal knowledge base articles to empower users and streamline support workflows.
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About HireVue
HireVue is a leading technology company specializing in innovative talent acquisition and hiring solutions. Operating at the intersection of artificial intelligence and human resources, the company provides tools designed to streamline and enhance the recruitment process for organizations worldwide. Founded in 2007 and headquartered in Salt Lake City, Utah, HireVue has established itself as a pioneer in leveraging AI to improve hiring efficiency and candidate experience. The company's name, combining "Hire" and "Vue" (view), reflects its focus on providing clear, data-driven insights into candidate suitability through advanced assessment technologies. HireVue offers a comprehensive suite of products and services, including AI-powered video interviewing platforms, skills assessments, and predictive analytics tools. These solutions enable employers to evaluate candidates more objectively by analyzing verbal and non-verbal cues, technical skills, and cultural fit. Key features include customizable assessment workflows, real-time feedback, and integration with existing HR systems. The platform primarily targets mid-sized to enterprise-level organizations across various industries, such as finance, healthcare, and retail, aiming to help them make faster, more informed hiring decisions while reducing bias in the recruitment process.
