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SeniorFull-timeGit
Salary Range
$70,444 - $95,306 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Lead Service Designer to join our User-Centred Design (UCD) practice. This role involves working within multidisciplinary teams to deliver complex digital transformation programs across various organizations.
Key Responsibilities
- →Define and guide the service design approach within projects
- →Ensure service design activities are coordinated across teams and delivery phases
- →Maintain a holistic view of services across journeys, channels and organizational touchpoints
- →Support teams in translating research insights and business goals into coherent service solutions
- →Map and analyze complex service ecosystems involving users, processes, technology and policy
- →Develop artifacts such as service blueprints, journey maps and ecosystem maps
- →Help teams understand how different service components interact
- →Identify opportunities to simplify services and improve user journeys
- →Help shape service design activities during early project stages
- →Ensure service thinking informs design and delivery decisions across multidisciplinary teams
- →Support teams in translating discovery insights into practical service improvements
- →Ensure services continue to evolve based on user feedback and operational insights once live
- →Facilitate workshops and collaborative activities with multidisciplinary teams and stakeholders
- →Work closely with engineers, architects and designers to ensure service solutions are feasible and coherent
- →Communicate complex service challenges clearly to stakeholders
- →Support teams and organizations in making evidence-based decisions about service improvements
- →Support and mentor service designers and other team members within delivery teams
- →Advocate for user-centred and evidence-based approaches to service design
- →Contribute to strengthening service design practices within projects
Requirements
- ✓Experience in service design leadership
- ✓Ability to coordinate service design activities across teams
- ✓Strong understanding of service ecosystems and user journeys
- ✓Experience with developing service design artifacts
- ✓Ability to facilitate workshops and collaborative activities
- ✓Experience in mentoring and supporting team members
- ✓Knowledge of user-centred and evidence-based design approaches
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