Senior Product Manager at Hiya

ABOUT HIYA At Hiya, we're making calls safe, useful, and human again. Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange, Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again. This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next. Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again. ABOUT THE ROLE We're looking for a builder-minded Product Manager to help shape the future of Hiya Spam Blocker and Hiya WorkPhone. This role exists because voice is at an inflection point. As AI accelerates both innovation and fraud, the work of protecting hundreds of millions of users while making calls genuinely useful again requires faster learning cycles, deeper customer understanding, and the ability to move from insight to shipped product without unnecessary friction. This role adds hands-on product capacity that lets us innovate and ship our direct consumer and business apps more quickly, while also generating learnings that inform how we bring new capabilities to telecom operators and OEM partners worldwide. This is fundamentally a product role, but not a narrow or traditional one. You'll uncover unmet needs, explore possible solutions, test ideas quickly, and help bring the strongest ones to market. You'll work closely with customers and cross-functional partners across engineering, design, marketing, support, and product. At times, you may take an idea from early discovery through launch largely independently. In other cases, you'll lead a team through that process collaboratively. In both modes, you'll be responsible for driving learning, momentum, and outcomes that strengthen Hiya's ability to restore trust and usefulness to voice communication. WHAT YOU'LL DO - Lead product initiatives across Hiya Spam Blocker and Hiya WorkPhone from discovery through launch and iteration - Build a deep understanding of customer problems, behaviors, and unmet needs through research, testing, support signals, usage patterns, and direct observation - Identify promising opportunities and translate them into concepts, prototypes, experiments, and product improvements - Explore multiple possible solutions before converging, using fast learning cycles to determine what is worth building and refining - Use AI to accelerate discovery, synthesis, prototyping, product development, and decision-making - Work hands-on when appropriate to move ideas forward, whether by creating prototypes, validating concepts, or independently driving a solution from beginning to end - Partner closely with engineering, design, marketing, support, and product counterparts to build and launch high-impact experiences - Establish strong feedback loops by measuring how people use our products, learning from the results, and translating those insights into continuous product improvements - Help shape product positioning, launch readiness, and go-to-market planning for new features and experiences - Generate learnings through our mobile apps that help inform Hiya’s broader product strategy and the solutions we bring to telecom operators and OEMs - Serve as a trusted partner to the Mobile Apps PM, helping provide continuity across workstreams and stepping into leadership on key initiatives as needed - Model and encourage a modern way of working where teams stay close to customers, learn quickly, and take shared ownership for outcomes What “Builder” Means in This Role In this role, “builder” means taking ownership for turning customer understanding into real-world outcomes. That may mean: - deeply investigating the problems that inform our solutions - creating prototypes, features and even end-to-end experiences yourself - using AI tools to accelerate iteration and learning - running fast tests to validate usability, value, or demand - instrumenting what ships, studying behavior, and using those signals to improve the product - independently carrying an idea from concept to launch when the scope and context make that possible - helping teams operate with more autonomy, curiosity, and speed We’re looking for someone who can work with humility, move fluidly between solo ownership and cross-functional collaboration, and stay focused on learning what will create the most value for customers. WHAT SUCCESS LOOKS LIKE - Key product initiatives ship on time with measurable improvements in user protection, engagement, retention, or satisfaction, directly supporting Hiya's mission to restore trust in voice communication - Product decisions are grounded in real customer understanding and validated through testing, data, and behavioral signals, improving the quality of what we build and reducing wasted effort - Learnings from our mobile apps inform and accelerate capabilities we bring to operator and OEM partners, strengthening Hiya's ability to scale protection and trust across networks globally - Cross-functional partners consistently see you as a trusted collaborator who raises the quality of product thinking, helps teams move faster with clarity, and takes ownership for outcomes WHAT WE'RE LOOKING FOR Required - Experience in product management or a similar role, ideally in mobile, consumer, SaaS, or other fast-learning product environments - Consumer mobile app experience, especially in growth - Strong instincts for identifying meaningful customer problems and evaluating which opportunities matter most - Experience using and running research, testing, observation, or behavioral data to shape product direction - A track record of taking products, features, or experiments from idea to launch and iteration - Data literacy for setup up actionable metrics and data storytelling - Comfort exploring ambiguous spaces and creating structure through inquiry, experimentation, and judgment - A hands-on, high-agency approach to moving work forward - Ability to define success, measure outcomes, and create strong feedback loops between product usage and product improvement - Experience working cross-functionally and driving alignment through influence rather than authority - Strong communication skills and the ability to connect customer insight, product strategy, execution, and go-to-market thinking - Comfort using AI tools to accelerate how you work and how products get built - A collaborative mindset, intellectual humility, and a willingness to learn new skills in service of solving problems well - Alignment with Hiya's values: serving our customers, doing rather than observing, improving ourselves and our business, owning and holding ourselves accountable for success, leading with a point of view, engaging in open discussion, and committing to decisions Preferred - Experience in product management, product research, concept testing, AB test or other forms of customer-centered discovery - Experience taking zero-to-one products or features to market - Experience with rapid prototyping, experimentation, or concept validation - Experience in mobile apps or customer-facing subscription products - Familiarity with AI-powered products, voice technology, fraud prevention, or trust and safety - Experience turning product usage data and qualitative feedback into clear improvement opportunities - Experience contributing to go-to-market strategy, positioning, or launch planning - A startup, founder, or highly entrepreneurial background HOW WE WORK Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems. We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward. You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust. Every team member at Hiya is expected to live our core values: - Serve, our customers and partners by holding a high bar for trust and quality - Own, share in success and open up to failures - Lead, listen, show up with a point of view but commit entirely once a decision has been made - Improve, even if it means changing course or contradicting ourselves - Do, rather than observe OUR INTERVIEW PROCESS Process Overview Our standard interview process follows this sequence: - Initial Screen: We confirm baseline alignment, role interest, relevant experience, and logistics. - Hiring Manager (HM) Screen: We evaluate role fit, expectations, and execution readiness. - Live Working Assignment: You'll complete a live, role-relevant assignment designed to reflect the kind of work you would do at Hiya. The assignment focuses on how you think, prioritize, and explain your approach. You'll review your work and discuss your reasoning with the interview panel. - Assignment-Based Interview Loop: Interviewers will explore how you think through the work, ask questions, respond to feedback, and adapt your approach. Each interviewer focuses on specific competencies and how you make decisions, navigate tradeoffs, and collaborate in real time. - Future Hiya Value Interview: An independent conversation focused on your long-term potential, judgment under ambiguity, and ability to create sustained value as scope and complexity increase. HOW WE INVEST IN YOU Compensation & Ownership - Base Salary: $181,000- $218,000 - Compensation is determined by role scope, skills, experience, location, and market data. - Equity Compensation: ownership aligned with your impact and the company's growth Benefits & Support - Employer-sponsored Insurance - Medical, dental, and vision (PPO & HDHP); 50% dependent coverage - Health, flexible spending, and dependent care accounts - Life, AD&D, and accident coverage, with company-paid life and long-term disability - 401(k) with 3% company match (via Fidelity) - Flexible vacation policy and paid company holidays - Paid parental leave - Work-from-home equipment stipend - $1,000 annually to invest in your learning and growth - $1,000/year in charitable donation matching - Team lunch 2x per week COME WORK WITH US! We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career. We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!