Artist Account Manager at hkr

Hey, you! Wanna become #OneOfUs? We are on the lookout 🕵🏻 for the next awesome outreach-driven communicator to join HKR.TEAM as a Junior Artist Account Manager, working for a US-based client in artist engagement, outreach campaigns, and marketplace growth. 🇺🇸 Btw, HKR.TEAM was remote before it was even cool! 😎 Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy: “Whatever you are, be a good one” - Abraham Lincoln. To apply, please fill out our external form. 🤞🏼 (You will be redirected to it automatically, once you click "Apply"). What you'll be doing? 🔸 Execute high-volume outreach campaigns to large segments of artists using CRM and email tools, driving engagement and platform activity. 🔸 Re-engage inactive or frustrated artists through thoughtful follow-ups, rebuilding trust and encouraging renewed participation. 🔸 Respond to artist replies with empathy and clarity — even when feedback is critical or conversations get tough. 🔸 Guide artists toward proven success actions (uploading work, optimizing listings, joining promotions, self-marketing). 🔸 Spot high-potential artists based on engagement and revenue signals and flag them for handoff to senior account managers. 🔸 Track outreach performance, monitor responses, and suggest improvements to messaging and campaign strategy. 🔸 Support inbound artist questions related to campaigns and platform usage, always pairing answers with proactive suggestions. 🔸 Log feedback, objections, and trends from artists to help improve processes, messaging, and platform trust. 🔸 Collaborate with internal teams (design, marketing, account management) to execute and optimize outreach campaigns. About you 🎯 You're resilient and don’t take rejection, silence, or negative feedback personally — you keep going. 🎯 You enjoy structured, repeatable work and know consistency beats perfection. 🎯 Your English communication skills are strong (C1 level), especially in writing clear, human, and empathetic messages. 🎯 You're comfortable handling large volumes of outreach and conversations at once. 🎯 You can explain sensitive topics (fees, platform changes, policies) in a calm, simple, and friendly way. 🎯 You’re familiar with CRM and outreach tools (Salesforce, HubSpot, Marketo, Yesware, etc.) or eager to learn fast. 🎯 You’re organized, process-oriented, and reliable in managing tasks and tracking performance. 🎯 You’re curious, coachable, and motivated to grow into more advanced account management roles. Perks 💰 Fair market pay 🏠 Remote, full-time job - work from the comfort of your own home! 🕐 Schedule overlap with EST timezone (with 1 hour of lunch break 🍕) 🥳 Start-up culture, young team, no egos, no BS About Us ✨ At HKR.TEAM, we're all about the start-up life—innovative and dynamic, not corporate and stuffy. We're on a mission to simplify global HR. ✨ Transparent culture, tech-savvy, and quick decision-making. ✨ Feedback fuels our growth, and we celebrate all wins. Meritocracy is our game; it's what you bring to the table that counts. ✨ Fantastic mix of US clients with more to come. ✨ We value ownership and getting things done. We ask, "How much did you care?" If you're passionate, you're nailing it. ✨ Ideal for creative minds who love contributing ideas and improving processes. ✨ Oh... and we don't waste time in useless meetings.   Location 🧭 Based in Bucharest and Cluj, Romania, we're remote-first. Whether you work from home or pop into the office, we support what works best for you. Embracing change is who we are.