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ExecutiveFull-timeGit
Salary Range
$107,100 - $144,900 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Customer and Commercial Insights Analyst plays a critical role in enabling customer‑led and commercial decision‑making at COS. You will proactively generate insights, translate complex data into clear narratives, and deliver actionable recommendations to senior leaders.
This is a high‑impact role for a commercially focused analyst who combines strong storytelling with advanced analytics, supporting short‑term trading decisions and long‑term strategic planning.
What you will do:
Insight & Stakeholder Leadership
• Proactively identify customer and commercial trends, risks, and opportunities.
• Present concise, insight‑driven recommendations to senior leadership.
• Translate complex analysis into clear stories and visualisations.
• Frame insights across short‑, medium‑, and long‑term planning horizons.Customer & Commercial Analytics
• Deliver forward‑looking analysis using transactional data, CRM, digital analytics, and customer research.
• Build and maintain dashboards tracking core customer and commercial KPIs.
• Identify emerging customer patterns early and inform timely commercial action.Planning, KPIs & Advanced Analytics
• Define, track, and evaluate customer‑centric KPIs and performance.
• Support forecasting and planning across acquisition, retention, and growth.
• Develop predictive models (e.g. churn, lifetime value, propensity) to enable proactive decision‑making.Collaboration & Influence
• Act as a strategic analytics partner to global and regional teams.
• Champion data‑informed decision‑making across COS and wider stakeholders.
• Contribute to knowledge sharing and analytical capability within the Commercial team
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About HMGroup
HMGroup is a forward-thinking organization operating at the intersection of innovation and strategic solutions. While the specific founding date and location are not immediately evident from the name, the company has established itself as a key player in providing comprehensive services that likely span multiple industries, given the broad nature of the name. HMGroup’s approach is characterized by a commitment to excellence and a client-centric philosophy, aiming to deliver tailored solutions that address complex challenges in today’s dynamic business environment. The name suggests a focus on collaboration and expertise, positioning the company as a trusted partner for organizations seeking to navigate and excel in competitive markets. The company’s main offerings likely include a range of professional services, such as consulting, technology integration, or specialized advisory, designed to enhance operational efficiency and drive growth. Key features of HMGroup’s solutions may include data-driven insights, customized strategies, and cutting-edge methodologies that align with industry best practices. The target audience is likely composed of businesses and institutions seeking to leverage expertise to overcome obstacles, optimize performance, or adapt to evolving market demands. By focusing on measurable outcomes and sustainable results, HMGroup caters to clients who value precision, reliability, and forward-thinking approaches.
