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SeniorFull-timeJavaScriptJavaAgileAIML
Salary Range
$26,520 - $35,880 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a ServiceNow Software Engineer to build enterprise-grade operational capabilities across the ServiceNow platform at H&M. This role focuses on improving the resilience and efficiency of H&M's global technology operations.
Key Responsibilities
- →Design and enhance ServiceNow ITSM applications—Incident, Problem, Change, Request, Knowledge, Catalog—using platform best practices.
- →Build clean, scalable automation using GlideScript (Javascript), Script Includes, Business Rules, Client Scripts, and Flow Designer.
- →Develop robust integrations ensuring secure data exchange, mapping, and error handling.
- →Maintain and grow the CMDB, modeling CI classes, relationships, and supporting ITOM data quality.
- →Strengthen platform reliability through structured upgrades, documentation, and governance aligned with ServiceNow best practices.
- →Collaborate with global engineering and operations teams in an agile, product-focused environment.
- →Use generative AI predictive and machine-learning-powered capabilities to improve incident handling and operational decision-making.
Requirements
- ✓5+ years of software engineering experience developing various full stack applications.
- ✓Strong proficiency in Javascript, Script Includes, Business Rules, UI Policies, and Client Scripts.
- ✓Hands-on experience with Flow Designer and Integration Hub for automation across IT operations.
- ✓Solid knowledge of CMDB fundamentals, CI modeling, and dependency mapping.
- ✓Experience integrating with external systems via REST/SOAP, including authentication and structured error handling.
- ✓Experience leveraging platform ML capabilities such as predictive intelligence or automated routing to improve ITSM workflows.
- ✓Strong communication and collaboration skills across global teams.
Benefits
- ★Staff discount card usable on all H&M brands
- ★Attractive benefits
- ★Extensive development opportunities around the globe
