Strategy & Operations Manager at Hockeystack

HockeyStack is an Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies. We build the most complete and accurate picture of the B2B buyer by integrating with every tool your team uses, partnering with third-party data providers, and deploying custom AI research agents. We use this data to power applications that automate high-value, high-complexity workflows across the go-to-market and revenue teams. Our core products include: - Analytics – instantly answers questions like "What led to that sudden drop in pipeline?" - Agents – creates a blueprint of each customer's ideal sales process and executes it across every deal, every rep, every day Since launching in January 2023, we’ve come through Y Combinator, raised a $26M Series A led by Bessemer. We’re growing 3× year-over-year, have hit multimillion ARR, and process over 60 TB of GTM data monthly. Based at our San Francisco HQ, we operate fully in-person, move fast and hire people who are ready to win. 🚀 YOUR MISSION We're looking for a Strategy & Operations Manager to own and drive high-impact initiatives across product, operations, strategy, and go-to-market. You won't just execute — you'll spot problems before they become blockers, scope the solution, and spin up projects to solve them. You'll also take on early team leadership responsibilities, helping to manage and develop the customer-facing support team. This role is for someone who combines a consulting-caliber strategic mindset with the operational grit to build at startup speed. 🔧 WHAT YOU’LL DO - Own workstreams end-to-end: identify the problem, scope the project, drive execution, and deliver outcomes with minimal oversight. - Spot high-leverage opportunities and spin up cross-functional projects to address them — from customer value gaps to internal process bottlenecks. - Take on management responsibilities within the customer-facing support team, helping team members deliver at a high level. - Build and optimize scalable processes across product, operations, and go-to-market functions. - Work closely with leadership and executive stakeholders to align on priorities and communicate progress. - Use data to frame problems, evaluate tradeoffs, and drive decisions across the organization. 🧩 WHAT WE’RE LOOKING FOR - 5+ years of experience, with a background in management consulting or strategic advisory, combined with operational experience at a high-growth company. - Demonstrated ability to independently identify problems, scope solutions, and drive large projects to completion. - Strong analytical skills — comfortable using data to support strategic recommendations. - Excellent communication and stakeholder management skills. - High-ownership mentality. You don't wait to be told what to do. - Excited about in-person work, 5 days per week in San Francisco. - Nice to have: Experience leading or managing a team — you've coached, mentored, or directly managed people in a professional setting. ✨ WHY JOIN NOW? We’re at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You’ll be joining a company with real traction, rapid growth, and meaningful backing—where every person still shapes the outcome. This isn’t just a job. It’s a chance to build something category-defining with people who care deeply about doing it right. We're building a high-performing, in-person culture at our San Francisco HQ, where the team collaborates shoulder-to-shoulder five days a week. The base salary range for this role is $130,000 to $180,000 USD, adjusted for experience and qualifications. HockeyStack is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees.