Implementation Consultant at Hootsuite

Hootsuite

Toronto, Ontario; Vancouver, British Columbia·3h ago

Mid LevelFull-timeRustAgileGoAI

Salary Range

$33,150 - $44,850 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an Implementation Consultant to lead the implementation of Talkwalker and Hootsuite’s Enterprise product and service offerings for customers with complex needs. This role focuses on accelerating the time to first value for Enterprise customers by driving successful adoption.

Key Responsibilities

→Manage all project activities related to solution implementation, including leading scoping sessions, documenting requirements, and creating project plans
→Develop strong and trusted relationships with customers throughout the implementation project lifecycle
→Foster a seamless transition from initial sale through successful delivery by establishing relationships with customers and cross-functional teams
→Partner with customers to identify key business goals and objectives to align products and services
→Set clear project expectations and achievable timeline goals
→Define and communicate project risks to customer stakeholders with a solutions-oriented approach
→Develop a deep understanding of vertical and general industry trends with a focus on social media driving business value

Requirements

✓Proven experience in Enterprise project implementation in IT, SaaS, or consulting-related functions
✓Proven project management skills and ability to work with multiple Enterprise customers
✓Demonstrated ability to identify and translate complex business requirements into solutions
✓Skilled at managing processes and timelines necessary to get work accomplished
✓Uses an organized and logical approach to find solutions to complex problems
✓Clearly conveys thoughts, both written and verbally
✓Works with others to deliver results, meaningfully contributing to the team
✓Consistently achieves results, demonstrating high performance