Technical Account Manager at Hootsuite

Hootsuite

New York, New York, United States; Toronto, Ontario, Canada·14h ago

ManagerFull-timeRustAgileGoAI

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Technical Account Manager to join our Professional Services team at Hootsuite. This role involves providing ongoing technical consultation, guidance, and optimization to customers across our Hootsuite and Talkwalker tech stack. As a senior member of the team, you will act as a named technical consultant for your book of customers, focusing on driving product adoption, value, and renewal.

Key Responsibilities

→Manage a book of customers and serve as their named technical consultant, providing ongoing expertise, guidance, and product value
→Work closely with Professional Services colleagues to manage complex integrations of high-value customers
→Act as a key member of the customer account team, championing technical needs and developing strong relationships with clients
→Identify opportunities for account growth and escalate to the account management team
→Build project plans for customers and produce monthly consumption reporting
→Have an advanced understanding of our core Hootsuite platform, Talkwalker products, integrations, and relevant APIs
→Act as a product knowledge hub and ensure effective customer knowledge and insights are shared across the organization
→Manage and build technical configuration deployment guides and maintenance documentation
→Own, develop, and lead technical enablement for the Professional Services team
→Build and refine scalable TAM processes, frameworks, and services
→Develop new multi-resource services offerings to drive incremental revenue
→Serve as an expert and mentor providing guidance and support to peers

Requirements

✓Extensive proven experience in advanced Enterprise project implementation, direct customer advocacy, and engagement experience in post-sales or professional services functions within SaaS
✓Demonstrated ability to comprehend and translate complex business requirements into solutions
✓Customer-obsessed with strong communication and analytical skills
✓Experience with enterprise-grade software integrations is a must
✓Process/Project Management skills
✓Problem Solving skills
✓Open Communication skills
✓Collaboration and Teamwork skills
✓Commitment to Results
✓Self Development