Global Identity Operations Manager at Hopae

🌍 ABOUT HOPAE At Hopae, we're building the world's most trusted digital identity platform — private, secure, and built for real life. We believe identity should be in your control — not locked behind outdated systems or centralized gatekeepers. Our product, Hopae Connect, lets businesses verify real people across borders through a single API — no need to build country-by-country integrations themselves. Our technology powers instant, privacy-first verification across fintech, credentials, supply chain, and gaming — for IDV providers, e-signature platforms, and enterprises who need identity to just work, everywhere. Backed by top global investors, Hopae operates across Seoul, Paris, Luxembourg, and San Francisco, bringing together exceptional talent from over 10 nationalities. We move fast, think globally, and build products that define the future of identity. 💡 WHY YOU’LL LOVE IT HERE - Global DNA: Work with exceptional peers across Seoul, Paris, and San Francisco - High Impact: Build technology shaping the global trust and identity landscape - Ownership Culture: No micromanagement — full trust, full accountability - Elite Standards: Work fast, learn fast, and grow with world-class peers - Inclusive & Respectful: 10+ nationalities, diverse perspectives, one vision - Growth Mindset: Access mentorship, leadership visibility, and continuous learning 🎯 WHAT YOU’LL DO You open doors to government eIDs around the world — and make sure customers can walk through them. Every country has its own electronic identity system, and every system has its own rules. Some require a local legal entity. Some need use-case approvals from a government authority. Some take months of back-and-forth before they'll hand over a production key. Hopae does all of this in advance — so when a customer shows up, the road is already paved. That's what we call Inventory, and you're the one who builds and runs it. - Secure eID access. File use-case applications with eID authorities, shepherd them through review, get approvals, and obtain production credentials. Every provider has a different process — you'll learn them all and keep them all moving. - Stand up local entities. Some eIDs require a locally incorporated company to hold the contract. Work with incorporation partners, local directors, and legal counsel to set up Special Purpose Companies — then keep them healthy with annual filings, bank accounts, and renewals. - Run customer onboarding. After a deal closes, you're the reason the customer actually goes live. Registration forms, document submissions, authority approvals, key issuance — coordinate the full journey from signed contract to production. - Own compliance documentation. Each eID comes with its own data protection rules, usage restrictions, and onboarding requirements. Maintain the master documentation set and deliver quarterly updates to customers. - Connect the dots across teams. When Sales asks "how fast can this customer go live?" — you're the one with the answer, and the plan to make it happen. You sit at the intersection of Access, Revenue, Product, and Legal. 🧠 WHO YOU ARE - You can juggle approval processes across multiple countries simultaneously without dropping any - You love documentation — creating it, organizing it, keeping it current. Your output is clean processes and well-maintained records - "That's not my job" isn't in your vocabulary. When something needs doing, you do it - You use AI tools (Claude, ChatGPT, etc.) as a daily co-pilot for research, drafting, and process design - You communicate clearly in both Korean and English — async, written-first, across time zones What matters is how you think, not how long you've worked. Fresh graduates who are sharp, organized, and self-driven are absolutely welcome. NICE TO HAVE - Experience in operations, legal ops, compliance, or corporate/entity administration - Background in entity incorporation, corporate secretary work, or registered agent services - Familiarity with cross-border data regulations (GDPR, PDPA, etc.) - Experience in B2B SaaS, fintech, or regulated industries THIS ROLE IS NOT FOR YOU IF - You need someone to hand you a task list every morning - You'd rather execute instructions than design processes - Managing different rules across different countries sounds exhausting, not interesting - You find documentation boring ⚡️ FAST FACTS - 💰 $6.5M+ raised from top global investors - 📦 2.6M+ downloads of our sd-jwt-js library - 🌍 10+ nationalities across 3 hubs - 🔬 82 eID research projects completed - 🌐 3 projects accepted into the OpenWallet Foundation 🎁 BENEFITS - Unlimited PTO - Remote-friendly work model - Real ownership from Day 1 - High-impact, global product - Multicultural, respectful team 🧭 INTERVIEW PROCESS 1. Recruiter Intro Call (30 min) – Get to know Hopae 2. Functional or Technical Interview (45 min) – Dive into your skills 3. Culture Fit Conversation (45 min) – Collaboration & alignment 4. Offer 🎉 Note: The process may vary slightly depending on the role.