Director - Chief of Staff, Customer Success at Hubspotjobs

HubSpot, the #1 customer relationship management (CRM) platform for scaling companies, is looking for a highly strategic, operational, analytical and customer-obsessed leader to partner with our SVP of Customer Success and VP of Support and Solutions, along with the CS Senior Leadership team. The Chief of Staff is a critical member of our CS leadership team who is responsible for enabling a frictionless operation that helps the team achieve its short and long-term strategic goals. In the Chief of Staff role, you’ll be a strategic thought partner to our SVP of Customer Success and VP of Support and Solutions, along with the CS Senior Leadership team. You’ll execute the CS leadership operating system to ensure close alignment across the team. You will build a deep understanding of HubSpot’s business model and customers as well as a strong partnership with Regional CS leadership. Together, you will deliver on the strategic goals we set as an ever-changing and evolving company. This is a business-critical role as we continue to scale. In this role, you’ll get to: • Drive strategic projects that can have an impact on Global CS. This will mean you will help identify and contribute to the planning and execution of strategic special projects. • Direct the CS leadership team operating system by leading cross-functional meetings, partnering with leaders to build and refine the way we report on progress, rethinking the metrics we use to define success, and ensuring it is adaptable to increasing growth and complexity. • Assist the SVP of CS and VP of Support and Solutions and their leadership teams with managing information flow and leading the analysis, decision-making, communication, and tracking of key projects and initiatives. • Develop and manage ongoing communications and follow-ups with HubSpot’s Executive Leadership Team, customers, partners, and employees. • Own the execution and outcomes of key leadership meetings by managing agendas, developing decks, delivering pre-reads, and ensuring clear action items post-meeting. • Manage prioritization of cross-functional projects and initiatives to ensure continued focus on HubSpot’s long-term strategy and vision. • Develop a deep understanding and connection to HubSpot’s customers and partners and continuously keep their experience top of mind for Global CS leadership. • Proactively collect cross-functional insights to anticipate and quickly address problems. We are looking for a leader who: • Has a successful track record in a chief of staff, commercial strategy, or operations role, with proven ability in executive-level advising and cross-functional collaboration to drive and create change • Exhibits deep understanding of high-growth go-to-markets and is therefore adept at simplifying complexity • Demonstrates significant attention to detail and is an exceptional project manager, with a proven capacity to lead complex strategic and operational initiatives cross-functionally in an organisation at a global scale • Is effective at balancing both strategy and execution — can think strategically, but can also roll up their sleeves to get things done • Cares deeply about customer-centricity and our mission of helping millions of organizations grow better. • Is deeply analytical, comfortable navigating data and working in ambiguity • Has exemplary communication and relationship-building skills at all levels, from senior executives to individual contributors • An MBA would be advantageous but is not an essential requirement We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: • HubSpot Careers • Life at HubSpot on Instagram HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.