Business Analyst – Global Business Operations at IFS1

Responsibilities include, but are not limited to: Cross functional coordination of CRM projects • • Provide active technical leadership of CRM to maximise its value to IFS Sales • Act as the “bridge” between technical teams, vendor technical representatives and the business.  Ensure the CRM roadmap, and future changes to be implemented are understood by Sales and Marketing leadership • Make strategic recommendations for enhancements to maximise value from CRM • Act as business lead for CRM changes from requirements through to implementation.  Secure leadership buy-in, define requirements, liaise with IT and third parties about development, and co-ordinate testing and deployment effort. • Lead initiatives in post-acquisition mergers to bring acquired companies onto the IFS standard Sales process and tools.CRM analysis and issue resolution • • Conduct in-depth analysis of CRM issues and potential resolutions (processes, fields, system behaviour, dependencies etc.) • Ensure issues in CRM and other solutions are understood, with suggested courses of action to resolve them are agreed on and implemented • Make insightful recommendations to further enhance value realisation by the Sales and Marketing business from its business toolsProcess Definitions and Enhancement • • Develop processes and concepts for enhanced operational procedures and tools, including where they interact with other processes (contract management tool, screening tool, Dun and Bradstreet data acquisition etc.) • Perform assessment of existing tools and methodologies to simplify and standardize them • Drive cross functional initiatives in cooperation with Global and Regional functions • Perform data analysis as required to maximise business benefits of key processesBusiness Partnering  • • Act as trusted business advisor to organizational management by translating data into insight and decision support • Oversee business processes and enable organizational adherence to company policies and procedures • Evaluate CRM business requirements, consolidate and communicate actions as necessary to senior stakeholders • Manage end user documentation and other enablement collateral (eg. CRM Process Guide) • Manage Global Operations internal social media/ intranet communication platforms