Business Operations Specialist at IFS1

The overall purpose of the Global Customer Services Operations Team is to support and maintain a business operations environment for Global Customer Services, where all services functions will have the centralized governance, KPIs, reporting and processes available to operate at optimum level for Customer Success. This role is part of the Global Services Support Team and is responsible for the accurate capturing, consolidating, and documenting of the business requirements for reporting in GCS. This is an individual contributor role and requires an individual with a can-do attitude and is able to see the “bigger picture”   Responsibilities: Essential Duties and Accountabilities • Working with the different stakeholders of GCS departments to capture business requirements and turn these into reports. • Analyze and present data about company policies and workflows. • Supporting internal project team during the analysis and planning stages of report development. • Acquiring knowledge of products or services provided by the business. • Support the implementation of new Reporting framework and/or Tools. • Ensuring that the captured requirements are collectively approved by the relevant stakeholders. • Collaborating with the Process Architects to develop new business processes.  Requirements Overall Required Competence • Minimum of 5 years’ experience in Business Analysis, Operations in IT sector. • Having previous experience at a global level. • Previous experience working on Power BI • Strong Excel skills are essential • Strong stakeholder engagement • The position will require a strong strategic thinker, who can demonstrate their ability to think both operationally, as well as commercially. • Given the pace at which IFS operates, along with the accelerated growth, a key attribute for this position is being able to prioritize workload. Being comfortable in pushing back to the GCS Leadership where unrealistic goals are requested. • Communication skills, both written and verbal, is essential, given the global nature of the role. Being an effective presenter will also be a requirement. • Goal orientated, with a focus on meeting agreed deadlines.