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Entry LevelFull-timeRustAI
Salary Range
$24,565 - $33,235 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The IFS Ultimo leadership team is seeking a Deputy Chief Operating Officer & Head of Business Operations to serve as a senior leader responsible for driving operational excellence and scalable growth in a high-growth SaaS business. This role combines strategic leadership with operational ownership, requiring the ability to shape strategy while ensuring disciplined execution.
Key Responsibilities
- →Serve as a trusted advisor and operational counterpart to the COO, helping shape and execute company-wide strategy.
- →Partner with the Leadership Team to drive strategic initiatives, operating model design, and performance management.
- →Lead preparation and insights for Executive Reviews, QBRs, and board-level reporting.
- →Own the end-to-end commercial operating cadence, including forecasting, pipeline governance, and scenario planning.
- →Establish and maintain robust forecasting methodologies and revenue predictability frameworks.
- →Drive cross-functional GTM planning, including segmentation, capacity planning, sub-market strategies, and AI-enabled product commercialisation.
- →Oversee pricing & packaging strategy, including value-based pricing models and AI monetisation opportunities.
- →Own commercial governance frameworks, including sales policies, incentive structures, approval matrices, and compliance standards.
- →Oversee Deal Desk and complex deal support, ensuring disciplined decision-making while enabling growth.
- →Support and refine sales incentive design based on quantitative and strategic analysis.
- →Lead account and deal review cadences, constructively challenging assumptions and driving accountability.
- →Lead and develop the Business Operations team, including direct management of the Business Operations & Strategy Manager and Renewals Manager.
- →Define scalable processes, tooling, and reporting infrastructure to support continued SaaS growth.
- →Drive improvements across CRM governance, reporting accuracy, and commercial analytics.
- →Ensure cross-functional alignment between Sales, Marketing, Finance, Product, and Delivery.
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