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SeniorFull-time
Salary Range
$54,698 - $74,003 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities: 
• Diagnoses and resolves hardware and software problems for end-users in-person in Colombo, and on the phone/Slack.
• Prepares and coordinates onboarding and offboarding activities across the company, including user account creation, access provisioning, and account deactivation.
• Manages user accounts and access on a day-to-day basis (requests, updates, permission changes, and troubleshooting access issues).
• Monitors IT infrastructure and applications for service interruptions and incidents. Assists IT Support colleagues to resolve problems and implement solutions.
• Records all activities in ITS standard documentation and support systems. Documents solutions and procedures on the Intranet as needed.
• Configures, installs, upgrades, moves, troubleshoots, and repairs PCs, laptops, printers, phones, and associated peripherals. Performs moves, adds, and changes of IT equipment as needed.
• Accepts delivery of equipment and supplies and performs necessary inventory and storage tasks to maintain an accurate inventory of our systems.
• Escalates and notifies other IT Support staff as needed to resolve issues. 
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About IFS1
IFS1 is a forward-thinking technology company specializing in innovative IT solutions and services. Operating at the intersection of software development, cloud computing, and digital transformation, IFS1 provides businesses with the tools and expertise needed to navigate the complexities of modern technology. While the name suggests a foundational or initial focus, the company has established itself as a reliable partner for organizations seeking scalable and efficient technological integrations. Founded with a commitment to excellence, IFS1 has built a reputation for delivering tailored solutions that align with the evolving needs of its clients. The company offers a comprehensive suite of products and services, including custom software development, cloud infrastructure management, and cybersecurity solutions. Key features of IFS1’s offerings include seamless integration capabilities, robust performance optimization, and a strong emphasis on data security and compliance. Their target audience primarily consists of mid-to-large enterprises across various industries, such as finance, healthcare, and manufacturing, which require sophisticated IT solutions to enhance operational efficiency and drive digital innovation. IFS1’s approach is characterized by a deep understanding of client-specific challenges and a dedication to delivering measurable results. Notable achievements for IFS1 include successful implementations for Fortune 500 companies and the development of proprietary technologies that set industry benchmarks. The company’s market position is strengthened by its customer-centric philosophy and a team of highly skilled professionals who combine technical expertise with strategic advisory. IFS1’s unique value proposition lies in its ability to bridge the gap between cutting-edge technology and practical business applications, ensuring that clients not only adopt new solutions but also achieve tangible growth and competitive advantage.
